*We’re recently hiring solely in Latin The united states for this place.*
🚀 Need to enroll in a group of A gamers in a thrilling, high-growth, entrepreneurial setting?
We’re a small group fixing large issues within the assets control {industry}. Bootstrapped since 2013, we are keen about serving to small companies simplify development and streamline operations, offering the main CRM in our area.
The undertaking of the Buyer Beef up Rep II is to help shoppers by means of offering complex technical improve on problems escalated by means of the Buyer Beef up Rep I group. The focal point is to troubleshoot and unravel complicated problems to extend shoppers’ interplay with the product to reinforce complete adoption.
- Self assurance in dealing with buyer problems independently by means of 90 days. The expectancy is that 75% of tickets can also be treated autonomously.
- CSR will reply to buyer inquiries and personal the end result. No person will know the whole lot, however the CSR wishes with the intention to care for nearly all of buyer problems autonomously.
- Equivalent contributor of workload tasks. Reps should care for an equivalent quantity of labor dispersed among the group. For instance, if now we have 4 reps and a supervisor, you may be anticipated to paintings 25% of the price ticket load for the week.
- We’re a small group, and to ensure that our group to run successfully everybody wishes to drag their percentage of the workload. The expectancy is that the CSR will care for an equivalent quantity of labor as the opposite CSR participants, except for managers. We think each and every group member to replace or write a minimum of one assist article monthly.
- Buyer Obsession – Deal with excessive CSAT Rating of 94.0%
- Our core price of shopper obsession is paramount at LeadSimple. We think a CSAT rating of 94%.
- Buyer-Centric Method: Cultivates robust and enduring relationships with purchasers throughout all ranges via skilled conversation, fostering loyalty.
- Drawback Solution Skillability: Demonstrates adeptness in addressing consumer inquiries and issues with the maximum professionalism, admire, and courtesy.
- Consultative Experience: Possesses a deep working out of LeadSimple’s functions, successfully speaking this to purchasers in a fascinating approach for correct inside handoffs.
- Coachability and Steady Growth: Open to comments and steerage, actively in quest of alternatives to reinforce talents and data for function development.
- 8 Corporate Vacations + Week off at Christmas
- 6 weeks Paid Time Off (5 weeks Holiday, 1 week In poor health)
- 1 Volunteer day with the group of your selection
- Birthday lunch on us 🎂
- Per 30 days Healthcare Allowance
- Per 30 days WFH Allowance
- Every year Holiday Allowance
- Amusing and result pushed paintings setting with a wise, arduous running group
- Location independence
- Project pushed corporate and values-based tradition
- Are gifted in troubleshooting Tier 2 improve problems and successfully speaking with technical groups.
- Include finding out new era
- Be informed speedy
- Keep up a correspondence crisply
- Proactively search answers
- Personal the end result
- Embrace emotional adulthood
- Carry an positive “can do” perspective
- Provide your individual web and smartphone
- 2-5 years of enjoy
- Have B2B SaaS enjoy (most popular)
We’ve got an ideal group of A Gamers and we’re in a position so as to add extra! Decided on applicants may have written tests and a couple of interviews with other folks. We’ll do no matter it takes to get the fitting individual in the fitting seat.
If you happen to assume you may thrive within the above setting and make an affect for our shoppers, we’d love to speak to you!
**NOTE: We’re best accepting programs out of doors of america in North The united states time zones.
You’ll be able to do it in an place of work
You’ll be able to do it from house
We actually don’t care
So long as it’s identified 👇
What issues is that this…
When the chips are down
And your again is towards the wall
Are we able to rely on you to make the fitting name?
Judgment, instinct, or care by means of any other title
We name it “Proudly owning The End result” – as it actually is the entire sport
Have the purchasers again, and they’re going to deal with you an identical
If you’ll do this
Then we’re birds of the similar feather
So come sign up for our group and we’ll make track in combination.
