Far off Receptionist / Appointment Scheduler at Provider Heart Professional

Have you ever ever had your heater prevent running and couldn’t get an HVAC corporate to reply to their telephone? Has your bathroom overflowed and also you couldn’t discover a plumber to be had in the following couple of weeks? Did you want you had any individual round to assist and mean you can know the whole lot was once going to be adequate? THAT’S US!

Provider Heart Professional began as simply an concept 5 years in the past, and we now have watched it develop organically and abruptly since then! It is an indescribable feeling observing our purchasers’ small companies develop and figuring out we are a HUGE a part of it. ​Having a supportive and a laugh staff atmosphere is essential to us, particularly since we are all faraway. Our imaginative and prescient is to create a win-win-win atmosphere, the place our industry grows with our purchasers’ companies, and our brokers develop proper along them. This place is 100% faraway, together with all coaching. In case you are the best have compatibility, we will invite you to shadow one in all our brokers for a part hour to get a ‘day-in-the-life’ view of what we do to verify it is for you!

Minimal {Qualifications}:

• Prime Faculty Degree or GED
• Live in the US (sadly presently, we’re not able to rent brokers from California, Colorado, Washington D.C., Florida, Illinois, New York, Oregon or Washington)
• Wouldn’t have a 2nd activity
• Sort no less than 40 phrases in step with minute at 100% accuracy (check your self right here!)
• Minimal of 25 hours every week (please don’t follow if you wish to paintings lower than 25 hours every week. Because of the variable nature of our consumer’s companies, it will most effective set you up for failure to be thus far out of the loop)
• At ease navigating browser-based laptop programs, ceaselessly more than one at a time while you are at the telephone and scheduling jobs for our purchasers (assume carpet cleaners, handymen, and HVAC firms)
• Minimal 1 yr of direct customer support enjoy
• Pleasant and personable on your human interactions, whether or not it is a stranger or an established good friend. We attempt to consider ourselves as sitting proper in our consumer’s place of work, representing them as professionally and pleasant as conceivable. If that is you, we will be able to educate you at the laptop stuff; your persona and engagement are way more necessary to us
• Dependable, on time, and recognize how nice it feels to observe your purchasers’ companies develop
• Observe file of undoubtedly contributing to a non-chaotic paintings atmosphere.
• Convenience in navigating a Home windows PC and using a number of browser-based programs at a time. We don’t educate on elementary laptop talents.
• A private laptop that meets the next minimal necessities:
  • Home windows 10 or 11 (Previous Home windows OSs, Macs, and Chromebooks aren’t appropriate with our telephone device)
  • 16GB RAM
  • Intel Core i5-4440, CPU 2.10 GHz
  • 2 screens (we will be able to supply further screens upon graduating coaching)
  • Hardwired web connection of no less than 40 MBPS with limitless information and no throttling (no cellular hotspots or satellite tv for pc web))
  • Have a webcam plugged in and to be had to ensure your id right through interviews, coaching and worker 1:1s 
  • You’re going to be supplied a headset upon rent

Task Tasks: 

• Solution telephones for (authentic) small companies, on reasonable about 5-10 calls in step with hour
• Reply to ends up in time table appointments, quotes, and estimates (no chilly calling or collections)
• Use several types of calendaring and customer-relationship control (CRM) device, comparable to Housecall Professional, Acuity Scheduling, Markate and JobNimbus (coaching shall be supplied)
• Ready to multi-task between speaking at the telephone and typing at the laptop for environment friendly provider
• Ready to paintings in a fast moving paintings atmosphere and handle industry
• Paintings without delay with purchasers by means of chat to put in force adjustments to scripts, processes, and extra, and ship humorous gifs backward and forward. Our purchasers are AWESOME
• As a result of we are a faraway corporate, skill to keep in touch transparently with control so we will be able to you’ll want to’re satisfied too

Advantages:

• Paintings in an atmosphere surrounded by way of people who need to assist others and just do up to you do
• Paintings from anyplace with an web connection
• We use proprietary noise-canceling device, so stay the kiddos at house and forestall being worried about daycare
• We begin with Coaching Section 1, which will get you survive the telephones and acting elementary duties, at $16 in step with hour. Coaching Section 1 takes 2-4 weeks to finish. If you select to proceed directly to Coaching Section 2, which surrounds logging into visitor CRMs and reserving appointments, you can be eligible for a salary building up to $17 in step with hour upon commencement. Coaching Section 2 generally takes one to 2 months to finish. We do that to assist inspire Brokers to be told at their very own tempo so we will be able to be sure everyone seems to be comfy on telephones and in a position to give you the stage of purchaser provider that we are recognized for.
• Salary will increase are awarded to eligible workers each quarter after graduating from coaching
• Further annual profit-sharing bonuses are to be had in keeping with corporate and staff efficiency.
• Bonuses to be had for worker and new consumer referrals
• In the event you excel and love what you are doing, our supervisors get started at $20 in step with hour
• We recommend from inside of, so your enlargement adventure can also be at your individual tempo!
• Medical health insurance (primary scientific, pharmaceuticals) with a 50/50 employer fit to be had for complete time workers
• ​Our positions are all W2, bi-weekly paid positions and come with complete (35-40) and/or part-time (25-35) hours, and we are open 6 am to 7 pm Mon-Fri (MST), 6 am-6 pm Sat-Solar (MST)

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In the event you’re serious about a role that you simply if truth be told look ahead to doing, follow nowadays! We will be able to’t wait to fulfill you.