At Cranky Concierge, we try to be essentially the most helpful and worry-free journey provider to be had for all vacationers. We use our awesome business wisdom to e-book journey, observe for problems, and intrude when issues move flawed.Â
We concentrate on offering air journey help to folks at more than a few issues of their travels. The Concierge’s number one accountability is to assist folks if one thing is going flawed right through the hours that the flight making plans place of business is closed, however may also overlap with place of business hours at the start or finish of the day. Â
Shift Timings
We’re on the lookout for anyone to hide the next shifts regularly:
Sundays– 7 or 8pm to 3am Jap Time
Mondays – 7 or 8pm to 3am Jap Time
It will be an advantage if it’s essential to additionally duvet:
Thursdays – 7 or 8pm to 3am Jap Time
Whilst the shifts indexed above can be your common shifts, there can be alternatives to pick out up further shifts in keeping with operational wishes and to supply duvet for different crew individuals.Â
For this function, we wish anyone keen about serving to stranded vacationers get the place they want to move. It’s a must to like coping with folks and working out what they want, despite the fact that they don’t seem to be fully certain. You must be just right at being to be had at evening (or possibly residing in Europe, Asia, or Africa). If you do not love all of this, it isn’t the proper have compatibility.
Wage vary: $14-$16/hour
Process Duties
- Concierges are on accountability to respond to any pressing questions and assist vacationers who’re caught in a single day. E-mail and contact techniques are programmed to alert if there is a downside, however different notifications might are available.
- Some pressing questions might require a easy reaction or replace (reminiscent of a slight prolong and not using a affect on plans). Others might contain discovering new flight choices for cancellations and ignored connections. This may incessantly be finished within the Sabre GDS.
- To be had to respond to pressing telephone calls and supply assist if wanted (on occasion, the ones calls to the pressing line don’t seem to be all that pressing!).
- Get ready and ship flight updates.
- Lend a hand with duties reminiscent of processing refunds, submitting for repayment, and different pre- and post-travel duties as wanted. Â
- When wanted and workload allows, the concierge will help with journey making plans, together with however now not restricted to looking for and reserving air journey, motels, automotive leases, and transfers. This may principally be finished by means of e-mail however may additionally entail telephone calls.
If this feels like the type of factor you cherish to do, then stay studying!
Abilities You Will have to Possess (and Different Stuff)
- Reliability is significant. Should be to be had and in a position to help inside of 10 mins of any alert notification.
- Should have just right wisdom of airline networks and choices in an effort to to find alternates temporarily for stranded shoppers.
- Wisdom of Sabre or different GDS/ARS is most well-liked however now not required.
- Accuracy and velocity are crucial. Timing is the entirety in the case of this function.
- Commonplace sense talent to assist shoppers higher perceive what they want or must need is needed.
- Ready to paintings with little supervision. There are occasions you’ll be the one particular person on. You gained’t ever be utterly on an island, as there’ll at all times be anyone you’ll be able to achieve out to, which leads us to…
- By no means be too proud. If you do not know the solution, then be keen to invite others for assist.
- Should have the ability to roll with the punches and handle a relaxed demeanor. The customer could also be stressed out and indignant; you’ll be able to’t be.
- Background tests might be required – the task comes to dealing with delicate shopper knowledge.
- Location does not topic to do the task, however you will have to be eligible to paintings in the USA. Desire might be given to these in California, Colorado, Georgia, Idaho, Nevada, New York, North Carolina, South Carolina, Tennessee, Texas, and Florida.Â
All paintings is completed remotely so just remember to have a relaxed position to paintings. Paintings might be finished to your laptop (Home windows or IOS), and also you will have to have dependable web and a smartphone (Android or iPhone). Communique with shoppers and airways is a mixture of e-mail and contact, so that you will have to have a quiet paintings setting.
We will’t rigidity sufficient how necessary consideration to element is, so please you should definitely come with your favourite airline for your utility.
