What you’ll be expecting
The Onboarding & CSM (LATAM) position is devoted to handing over a best-in-class platform to our undertaking degree consumers. You’re going to be instrumental in fostering long-term buyer relationships, and making sure remarkable buyer stories. This particular person will each force the implementation/supply of Workvivo to our new LATAM consumers, in addition to buyer delight and engagement (CSM).
Concerning the Group
The workforce is desirous about handing over remarkable buyer good fortune and enlargement methods throughout Latin The us for our consumers. We collaborate intently with gross sales, advertising, product, and strengthen groups to verify a unbroken buyer adventure. We tailor our technique to the precise dynamics of the Latin American marketplace. Our purpose is to force buyer delight, retention, and growth whilst adapting world ideally suited practices to suit native wishes.
Duties
- Overseeing the onboarding of your consumers
- Growing and executing complete good fortune plans for patrons
- Enforcing methods to verify buyer delight, retention, and enlargement
- Tracking buyer well being and proactively cope with problems or considerations
- Staying knowledgeable about marketplace developments, competitor actions, and regulatory adjustments
- Adapting world ideally suited practices for the original wishes of the Latin American marketplace
What we’re searching for
- Revel in in buyer good fortune, buyer revel in, or a connected box, with experience within the Latin American marketplace (a minimum of 4 years in CX or connected box)
- Be capable to perceive the Latin American industry panorama, cultural nuances, and regulatory setting
- In a position to speak in English and Spanish and/or Portuguese
- In a position to commute throughout the area as wanted
As a part of our award-winning administrative center tradition and dedication to handing over happiness, our advantages program provides a lot of perks, advantages, and choices to lend a hand staff deal with their bodily, psychological, emotional, and monetary well being; strengthen work-life steadiness; and give a contribution to their neighborhood in significant tactics. Click on Be toldfor more info.
About Us
Zoomies lend a hand folks keep attached so they are able to get extra achieved in combination. We got down to construct the most efficient collaboration platform for the undertaking, and lately lend a hand folks keep in touch higher with merchandise like Zoom Touch Heart, Zoom Telephone, Zoom Occasions, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, running at a quick tempo to design answers with our consumers and customers in thoughts. Right here, you’ll paintings throughout groups to ship impactful tasks which are converting the best way folks keep in touch and experience alternatives to advance your profession in a various, inclusive setting.
Our Dedication
We consider that the original contributions of all Zoomies is the motive force of our good fortune. To ensure that our merchandise and tradition proceed to include everybody’s views and revel in we by no means discriminate at the foundation of race, faith, nationwide starting place, gender identification or expression, sexual orientation, age, or marital, veteran, or incapacity standing. Zoom is proud to be an equivalent alternative administrative center and is an affirmative motion employer. Your whole knowledge will likely be stored confidential in step with EEO tips.
We welcome folks of various backgrounds, stories, talents and views together with certified candidates with arrest and conviction information and any certified candidates requiring affordable lodging in line with the regulation.
