Far flung Brief Bilingual Buyer Provider Consultant (Spanish) at eSalon

eSalon is an LA-based good looks emblem, growing customized house hair colour from scratch for each and every certainly one of our shoppers. We are a 10x winner of Attract’s Best possible Hair Colour, and we have now customized crafted over 310,000 distinctive colour diversifications to this point.

We’re hiring a Brief Bilingual Buyer Provider Consultant (English & Spanish) to sign up for us in offering remarkable buyer enhance to our unexpectedly rising shopper base. We are in search of compassionate and persuasive people who have a phenomenal method of connecting with other people. That skillful method you’ll be able to connect to shoppers and switch issues round is what we’re in search of to scale back shopper churn, in addition to acquire shopper insights about our merchandise, services and products, and buyer pleasure.

It is a brief place, estimated to ultimate despite the fact that the tip of Might 2025, with the possibility of complete time employment in response to efficiency and industry wishes. You could be employed on by means of eSalon’s staffing spouse, Apple One. Whilst the position is totally far flung, it’s most popular you’re founded within the LA space for infrequent coaching and corporate occasions. You will have to have availability to paintings a constant agenda, Monday thru Friday, 8AM-5PM PST. The hourly charge is $18 with the choice of occasional extra time.

Supply customer support by the use of telephone, electronic mail, and chat.
Use consultative gross sales talents to evaluate shopper objectives, teach them on some great benefits of eSalon, suggest a custom designed eSalon answer, and save shoppers from discontinuing provider.
Deal with a ample degree of productiveness and buyer pleasure. Meet and exceed particular person objectives.
Retain shoppers based on corporate necessities and buyer wishes.
File shopper interactions as it should be.
Keep up a correspondence ongoing retention job and development.
Respond to shoppers and critiques thru Social Media.
Mission professionalism and paintings cooperatively with different departments and search additional recommendation and steerage when vital.

Necessities

Very good written and oral verbal exchange with local degree fluency in English and Spanish.
1+ years customer support or name heart revel in (ideally with an emphasis on retention gross sales).
Revel in promoting in an answer or provider atmosphere with most sensible notch telephone presentation talents.
Energetic revel in using CRM techniques to record day by day calls, conferences, and job is needed.
Should be arranged, self-motivated, pushed, and feature an urge for food to be triumphant.
Constant observe report of holding a top proportion of shoppers.
Very good writing talents.
Solid paintings historical past.
Should have a solid web velocity of no less than 50MB.
Extremely motivated & lively.
Revel in with Zendesk a plus.
Versatile and ready to thrive in fast-paced, top enlargement atmosphere.
Should be to be had Monday – Friday, 8AM-5PM PST.
Should be founded in the US.
Should be licensed to paintings in the USA for any employer.