Concerning the Function:
- It is a full-time technical buyer toughen place. We basically be in contact with our shoppers thru electronic mail and to a lesser extent through video name.
- A typical toughen price tag this is an identical to an escalations price tag at every other corporate, so should you love a problem and you might be inherently curious to grasp extra, that is the activity for you.
About You:
- You’re keen on to analyze and your analytical and written abilities are top-notch.
- Stumbling blocks don’t seem to be roadblocks to you; they’re demanding situations to be discovered. You’re an issue solver who likes to seek out answers relatively than ready to be informed what to do.
- You’re now not afraid to invite questions, are relaxed admitting your boundaries, and notice your gaps in wisdom as alternatives to develop and now not flaws.
- You’re relaxed discovering your approach round a brand new tool program.
- You’re anyone who can also be self-directed and thrive in a far flung surroundings.
- You admire the steadiness between a laugh and professionalism.
- You’re collaborative and thrive on sharing your ideas, concepts, and problem-solving methods with a various crew.
- You’re receptive to comments and will admire a gradual no, with more than one redirections till you arrive at an answer with a company and assured sure.
- You’re on the lookout for balance to your profession and gaining a number of years of revel in prior to taking a look to develop in another path.
Necessities
- Minimal 2 years of running immediately inside email-based technical toughen in SaaS or mixed technical and writing revel in. Bonus issues should you’ve already labored in a far flung e-commerce position!
- Intensive revel in troubleshooting advanced tool problems.
- The power to concisely provide an explanation for technical ideas in a non-technical approach and a zeal for assembly shoppers the place they’re of their tech wisdom.
- Fluency in each written and spoken English.
- The power to paintings between Pacific Same old Time (US) hours of 9am to 6pm completely, irrespective of your bodily location.
Most well-liked abilities
- Revel in troubleshooting APIs, JSON, and using software log research.
- Sound wisdom of key knowledge drift/switch protocols reminiscent of SFTP and FTP.
- Revel in with rule-based automation and complicated settings.
- Revel in serving to new customers put in force SaaS packages in a B2B surroundings.
Order Table is dedicated to breaking structural limitations inside our hiring procedure and riding honest hiring practices in our place of job. Ladies and underrepresented minorities (URMs) proceed to be underrepresented inside our trade. Analysis has proven girls and other people of colour disproportionately don’t practice for jobs the place they don’t meet 100% of the “necessities.”Without reference to whether or not or now not you determine as the sort of teams, should you meet many of the technical necessities and this position aligns together with your profession objectives, then we inspire you to wager on your self and practice!
Advantages
It is a full-time place. The wage vary for this position is $55,000 – $58,000 USD/12 months. We base our be offering in your abilities, revel in, and position alignment.
Our global crew individuals are employed as contractors however regarded as full-time, everlasting individuals of our crew.
We provide our crew individuals advantages like versatile time without work, paid parental depart, get right of entry to to wellness and well being products and services, and a era improve program to verify everybody has the entire equipment they wish to effectively carry out their position!
We join up every year for an organization retreat. To this point we’ve been to the U.S., Mexico, and Vietnam!
To Observe
We price authenticity and inspire you to let your true voice come thru. As a substitute of a canopy letter, now we have equipped explicit questions so that you can solution in truth. This lets you exhibit your abilities and revel in to your personal phrases, with out depending on equipment like AI to talk for you. We imagine within the power of human creativity and individuality. Tell us what units you aside and why you are the splendid candidate for our crew!
Please word: Applicants who’re detected the use of AI equipment will probably be disqualified.
There are a couple of steps to our software procedure:
- Software Questions
- Apply-Up Questions
- Abilities Check
- Video Reaction
- Interview(s)
If you’re moved to the following spherical, we will be able to touch you to help you know subsequent steps.
This procedure typically takes a couple of weeks from begin to end, so our tiny hiring crew appreciates your endurance whilst we evaluate every software. We will be able to observe up with everybody who implemented through the tip of this procedure.
*In the event you haven’t heard from us inside two weeks, please get involved with us!
