[Hiring] Carrier Engineer @Omnidian

About Omnidian

Omnidian, Inc. is a fast-growing Sequence C tech-enabled carrier corporate revolutionizing efficiency assurance for the allotted sun and effort garage industries. Omnidian is development a extra sustainable long run for the planet via our passionate groups, our cutting edge era, and through growing a fantastic buyer enjoy. We’re headquartered in america and started our Australia staff in 2022, with thrilling enlargement since then.

The Process

As a Carrier Engineer at Omnidian, you’ll have an important function in shaping the way forward for our operations. You’ll use your engineering experience, important pondering, and management talents to spot and get to the bottom of technical demanding situations, mentor teammates, and force impactful procedure enhancements.

This isn’t a task for somebody who desires to apply a script—you’ll follow your judgment, problem-solving features, and fervour for renewable power to make a distinction. Along with diagnosing and resolving sun machine efficiency problems, you’ll assist construct scalable processes, toughen steady growth projects, and play a key function in coaching and mentoring staff individuals.

Whilst now we have a desire for the ones based totally in Western or Japanese Australia, location is versatile for the appropriate individual.

What You’ll be able to Do

At Omnidian we consider in agree with and autonomy. The way you create an affect is in the end as much as you. Here’s an summary of one of the belongings you’ll be doing:

Buyer and Carrier Management (50%)

Construct agree with with consumers through handing over transparent, empathetic verbal exchange over telephone and electronic mail.

Supply mentorship and steering to teammates to lift the staff’s technical and repair features.

Take possession of carrier tickets in HubSpot and Airtable, making sure correct, well timed resolutions.

Collaborate with box carrier companions to satisfy solution timelines and take care of remarkable carrier requirements.

Approve bills to box carrier companions, set up guaranty claims, and oversee machine proprietor bills with duty.

Machine Tracking and Technical Experience (40%)

Observe sun methods, triaging indicators, diagnosing complicated efficiency problems, and recommending inventive, efficient answers.

Function a topic skilled (SME) on a number of sun merchandise, offering complex technical steering to consumers and technicians.

Force solution of escalated problems via far off technical toughen, operating with box technicians all over web page visits.

Practice engineering experience to investigate routine machine problems and suggest long-term, data-driven answers.

Riding Innovation and Procedure Growth (10%)

Lead efforts to refine and put into effect scalable Same old Working Procedures to strengthen potency and scalability.

Spouse with inner and exterior stakeholders to spot alternatives for innovation, workflow optimization, and operational excellence.

Give a contribution to the advent of recent coaching fabrics and documentation to toughen staff enlargement and knowledge-sharing.

Champion a tradition of constant growth through proposing and imposing impactful adjustments to how we paintings.

Who You Are

You’re a Chief: In a position to mentor teammates, supply steering, and encourage others to reach excellence.

You’re Hardworking: Convey a robust paintings ethic and a zeal for renewable power.

You’re a Crucial Philosopher: Use sound judgment to investigate complicated problems and expand efficient answers.

You’re Arranged: Professional at managing a couple of priorities whilst keeping up remarkable consideration to element.

You’re Resilient: At ease in fast moving, evolving environments the place adaptability is vital.

You’re an Efficient Communicator: Possess very good verbal and written verbal exchange talents to engage with consumers, technicians, and inner groups.

You’re a Drawback-Solver: Proactively get to the bottom of problems and way demanding situations with creativity and resolution.

Enjoy You’ll be able to Want

Bachelor’s level in Engineering (Electric, Mechanical, or comparable self-discipline most popular).

2+ years of enjoy in sun or renewable power.

Foundational engineering data of residential sun and battery methods, together with their design and operation.

Skilled operating skillability in English.

Talent with G Suite or Microsoft Place of job.

Enjoy That’s a Plus

5+ years of sun enjoy, preferably in machine design or post-installation O&M.

4+ years of purchaser carrier enjoy.

2+ years of IT or troubleshooting enjoy.

Experience in two or extra sun merchandise.

Familiarity with CRM gear like HubSpot or Airtable.

Demonstrated skill to lend a hand in automating processes, thrive in fast moving environments, or assist construct new groups.

Paintings-Lifestyles and Tradition

Paintings-Lifestyles Flexibility: Alternatives to paintings remotely, with 20 days of paid break day yearly (amassed) and 10 days of in poor health go away yearly (amassed).

Complete Reimbursement: Aggressive wage, efficiency bonuses, and fairness stakes.

Tradition of Enlargement: A collaborative surroundings with mentorship and alternatives for profession development.

Inclusive Neighborhood: Affinity teams, supportive insurance policies, and a dedication to range, fairness, and inclusion.

Passionate staff: We’re mission-driven and consider in collaboration, mutual appreciate and agree with.

Develop With Us

We mentor and put money into our staff and prioritize them for long run alternatives. Take a look at our Instagram reels to peer a couple of profession adventure examples

We’re a fast-growing Sequence-C corporate, because of this we’re repeatedly reinventing processes, including new merchandise, and asking folks to make use of all in their talents and abilities. That suggests there’s gonna be numerous alternatives so that you can develop, which additionally way you’ll most probably be stretched in techniques you’ve by no means skilled in a task earlier than. In case you are resilient, made up our minds, and now not afraid of a giant problem, come follow.

We strongly consider that range of enjoy, views, and background will result in a greater surroundings for our staff and a greater product for our consumers. We’re dedicated to the primary of equivalent employment alternative for all staff and to offering staff with a piece surroundings freed from discrimination and harassment. We price range and inclusion and are dedicated to making sure our hiring and retention practices, in addition to our administrative center tradition, displays this price.

We can make certain that people with disabilities are supplied affordable lodging to take part within the task software or interview procedure, to accomplish crucial task purposes, and to obtain different advantages and privileges of employment. Please touch us to request lodging.

Omnidian is an equivalent alternative employer. We’re dedicated to range within the place of business. We make employment choices at the foundation of benefit and industry want. We rent with out attention to age, ancestry, citizenship, incapacity, gender expression, gender identification, marital standing, nationwide starting place, political process or association, race, faith, sexual orientation, veteran standing, or some other foundation secure through legislation.

We invite you to be a part of our project to create a place of business this is inclusive and alluring to all.