![[Hiring] Technical Support Engineer @interface.ai](https://www.mystudyblogs.com/wp-content/uploads/2024/12/Hiring-Technical-Support-Engineer-@interfaceai.jpeg)
interface.ai is the trade’s-leading specialised AI supplier for banks and credit score unions, serving over 100 monetary establishments. The corporate’s built-in AI platform provides a unified banking revel in thru voice, chat, and employee-assisting answers, enhanced by way of state of the art proprietary Generative AI.
Our challenge is apparent: to become the banking revel in so each shopper enjoys hyper-personalized, protected, and seamless interactions, whilst making improvements to operational efficiencies and using earnings expansion.
interface.ai provides pre-trained, domain-specific AI answers which might be simple to combine, scale, and arrange, each in-branch and on-line. Combining this with deep trade experience, interface.ai is the AI resolution for banks and credit score unions that wish to ship remarkable studies and keep at the leading edge of AI innovation.
Do You Make the Reduce?
As a Technical Toughen Engineer- L2, you are going to be accountable for:
- Managing the buyer enhance division’s day by day purposes
- Supply correct and artistic answers to buyer issues to make sure CSAT
- Facilitate calls with shoppers to provide an explanation for/unravel/deal with the problems raised to technical enhance staff
- Carry out troubleshooting, do research, check carrier flows to unravel buyer’s considerations
- Collaborate / coordinate with backend groups in figuring out / resolving buyer problems inside the outlined SLA
- Seize and record all queries / considerations by means of the ticketing instrument / electronic mail/ calls.
- Evaluate all open tickets weekly, proportion periodic updates and comments on tickets frequently
- Escalate enhance circumstances and precedence problems to control as suitable
- Be sure that KPIs are met persistently to succeed in buyer revel in excellence
- Construct robust cross-functional running relationships with interior groups
- Analyze dumps, strains, logs, running revel in in Node.JS/Specific.JS/Hapi.js/Koa.js, 4.NoSQL DBs and Relational Database and API to find the basis of the issues reported by way of shopper and premier undertaking shoppers
- Deal with escalated problems which might be typically challenge vital and technically advanced which come with offering well timed updates and research
- Revel in running on maximum commonplace CRM/Provider Table equipment like JIRA, Bugzilla, Zendesk, Zoho or the rest equivalent
- File on price ticket influx patterns, escalation tendencies, best problems, and growth alternatives
- Readiness to paintings in versatile running hours/US shifts
Necessities
- Very good conversation talents (each written & verbal), talent to keep up a correspondence updates, answer in buyer pleasant way
- Revel in running in a buyer dealing with function, troubleshoot technical problems, paintings together with different interior groups for answer
- Will have to be from BE/BTech/MCA/Bachelor in laptop science/BCA /MSc/MS box.
- 2 to six years of technical enhance revel in with product organizations
- Will have to have superb analytical talents and important considering talent
- Skilled running with move practical groups inside the Org.
- Extraordinarily self-motivated, must be a quick learner
- Revel in running with on-site/digital groups
- Banking area revel in most popular
- Earlier paintings revel in in a chatbot area is a large plus
- Sturdy conversation talents
- Will have to be comfy to paintings in US shifts
- Will have to have revel in in Linux and SQL
At Interface.ai, we’re dedicated to offering an inclusive and alluring setting for all staff and candidates. We rejoice variety and imagine it’s vital to our good fortune as an organization. We don’t discriminate at the foundation of race, colour, faith, nationwide beginning, age, intercourse, gender id, gender expression, sexual orientation, marital standing, veteran standing, incapacity standing, or every other legally safe standing. All employment selections at Interface.ai are in line with trade wishes, process necessities, and person {qualifications}. We attempt to create a tradition that values and respects each and every individual’s distinctive standpoint and contributions. We inspire all certified folks to use for employment alternatives with Interface.ai and are dedicated to making sure that our hiring procedure is inclusive and out there.
![[Hiring] Head of Quality Engineering @Amount](https://www.mystudyblogs.com/wp-content/uploads/2024/12/Hiring-Head-of-Quality-Engineering-@Amount-300x158.jpeg)
![[Hiring] Technical Support Engineer @interface.ai](https://www.mystudyblogs.com/wp-content/uploads/2024/12/Hiring-Technical-Support-Engineer-@interfaceai-300x158.jpeg)
![[Hiring] Program Analyst @Aretum](https://www.mystudyblogs.com/wp-content/uploads/2024/12/Hiring-Program-Analyst-@Aretum-300x158.jpeg)
