Faraway Buyer Good fortune Supervisor (US-based purchasers) at Tidio

We’re a fast-growing tech corporation created by way of skilled global skills. Our product is a top-rated on-line platform for small and medium companies to develop gross sales thru exceptional customer support. Our function is to create a frictionless buyer revel in for particular person customers and, on the identical time, lend a hand marketers international develop their companies by way of giving them get admission to to a top-notch AI-driven device.

A couple of information about us:

• Our product is among the international’s main AI customer support answers, and our function is to turn into no. 1.
• We’re a number of the Most sensible 50 AI and Buyer Carrier Merchandise in G2’s Easiest Instrument Awards 2024.
• We recently price at 4.7/5 in each Shopify and G2.
• The brand new Tidio AI function (Lyro) solutions as much as 70% of consumers’ questions in seconds and is to be had to customers even on a unfastened plan. It’s an actual AI revolution! 🚀🤖
• Each month, our widget is considered by way of 350 million distinctive customers, which is 4% of the worldwide inhabitants.
• Recently, we rent over 170 improbable folks.
• In March 2022 we secured $25 mln in a Sequence B Funding spherical (learn 👉 TechCrunch’s article to be told extra)
• In June 2023, our per 30 days MRR exceeded $1M.

Because the Buyer Good fortune Supervisor, you’ll:

• Construct relationships with our height purchasers.
• Serve US-based purchasers with the provision for video calls within the PDT zone (9 AM to five PM).
• Establish consumer wishes and deploy answers.
• Behavior video coaching and show off new options.
• Force adoption of our product and inspire best possible practices.
• Establish alternatives for enlargement.
• Oversee a big e-book of industrial.
• Affect retention, growth and churn price in your purchasers.
• Create automation and flows inside our good fortune device that helps your efforts.
• Record on actions and effects.
• Acquire strategic comments and percentage it internally.
• Create impactful emails and outreach campaigns in your e-book of industrial.

You’re the very best are compatible when you have:

• Talent to hide PTD zone (9 AM to five PM) from Monday to Friday.
• English talent at C2 degree or an identical.
• No less than 2 years of earlier skilled revel in in a SaaS buyer good fortune position.
• Talent to construct mutually advisable relationships.
• Nice working out of the way to use and educate others to make use of the device.
• Enjoy with buyer good fortune or gross sales gear (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
• A just right working out of industry-standard KPIs (churn price, retention price, internet buck retention).
• A just right working out of shopper revel in gear and the {industry}.

We want to give you:

• An opportunity to paintings with probably the most height merchandise within the buyer revel in {industry}.
• Paintings with an skilled and global staff that regularly stocks wisdom and isn’t petrified of checking out new answers.
• Nice construction alternatives – company-supported classes and meetings.
• Contract shape consistent with your personal tastes (B2B or contract of employment).
• Faraway-first paintings with versatile hours.
• 26 days off assured in a yr.
• Chance to paintings 100% remotely or e-book a Regus coworking area on your town.
• Person paintings gear – Macbook Professional, Dell display screen, JBL headphones? You’ll be able to tailor the apparatus for your wishes.
• Recreation & wellness receive advantages or its monetary an identical.
• Psychological well-being program – particular person treatment periods and assets for workers.
• Loose get admission to to one of the in style e book/audiobook products and services.
• Common integration occasions (company-wide conferences, staff occasions).

What occurs whilst you ship your CV?

• Video name with a recruiter in regards to the place and the staff.
• A recruitment project.
• Interview with the Hiring Supervisor and the recruiter.
• Be offering and fireworks 😉

Do not hesitate and practice straight away!

Variety Observation

One among Tidio’s core values is to play truthful. Subsequently, we deal with all applicants similarly. We don’t discriminate in response to race, faith, colour, nationwide foundation, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and choice of skill to Tidio is best in response to particular person advantage and {qualifications} at once associated with skilled competence.