[Hiring] Sr. Technical Beef up Engineer @Twingate

Twingate is construction a contemporary far off get admission to answer that simplifies and improves the best way companies protected get admission to to their cloud, SaaS, and on-prem assets. Twingate is subsidized via main traders corresponding to BOND, WndrCo, 8VC, Inexperienced Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our traders proportion our trust that during an international the place workforces are changing into more and more dispensed, it’s important so as to successfully protected get admission to to apps, knowledge, and environments.

Position

Are you the kind of one that cannot prevent in search of an answer as soon as a thriller has been installed entrance of you? Are you exceptionally curious, taking excitement in finding out new issues, and placing that wisdom to paintings? Are you obsessive about the client enjoy? If that is so, you can love operating with Twingate’s era and our consumers.

Twingate is on the reducing fringe of 0 consider networking era, which means that that you can get to paintings with quite a lot of applied sciences, platforms, and visitor situations. Our consumers use Twingate with the entirety from on-prem products and services to ephemeral bins in public cloud environments. Each day is other, however the commonality is that our consumers rely on us to get their paintings achieved on a daily basis, and you can be a a very powerful a part of that luck tale as you’re employed with our consumers, engineering, product control, and our customer-facing groups.

Because the Senior Technical Beef up Engineer inside area, you are going to be the troubleshooting champion whom companions with Twingate Admins, their technical groups, and Twingate interior groups to pressure factor answer whilst optimizing the consumer enjoy. Your herbal management qualities will shine as you are taking possession of the regional improve necessities and mentor extra junior Technical Beef up Engineers within the crew.

Obligations

• Buyer Advocacy:
• Take possession of interior visitor problems, participating throughout more than a few technical groups to trace growth and ship optimum answers.
• Technical Troubleshooting:
• Be the troubleshooting champion, swiftly finding out and creatively fixing problems associated with the SD-WAN answer, spanning end-user gadgets, infrastructure products and services, and all networking sides.
• Carry out debugging of shopper problems in any respect ranges, and research of logs and crash dumps, contributing to the answer of complicated problems.
• Reproduce problems in-house and reply again in a well timed means, facilitating environment friendly factor answer.
• Leverage enjoy in parsing and examining community lines the use of equipment like Wireshark and tcpdump, contributing to a extra complete working out of interior network-related problems.
• Be the perfect escalation level in area, main technical investigations and the use of your technical experience to diagnose and unravel important problems.
• Collaboration:
• Collaboratively paintings throughout different product and part groups, making sure a continuing integration of improve efforts.
• Material knowledgeable with a deep working out of all sides of the product, offering precious insights all the way through collaborative efforts.
• Spouse with Engineering and Product groups to supply insights from a improve standpoint.
• Wisdom Sharing:
• Teach interior groups thru transparent written communique, documentation advent, and energetic participation in interior and exterior boards and subreddit.
• Teach and mentor junior engineers via offering technical steerage and course.
• Contributing to and keeping up our KB, Documentation, Inner Wiki (together with Troubleshooting Runbooks) and the Beef up Workforce’s GitHub.

{Qualifications}

• Resolution-Orientated:
• Relaxed operating collaboratively in a cross-functional atmosphere, influencing and developing processes to reach certain results.
• Technical Experience:
• Deep skillability in networking, CLI, and debugging throughout Home windows, macOS, Linux, and cellular platforms for each consumer and server management.
• In-depth wisdom of a minimum of one main public cloud supplier (GCP, AWS, or Azure).
• Revel in:
• Minimal of 3-5 years in a an identical technical customer-facing position, with a focal point on improve and collaboration.
• Should be capable of reveal the facility to paintings with complete autonomy and take possession of Twingate’s improve serve as inside area.
• Conversation:
• Fluent in English with transparent, concise written communique talents adapted for efficient exterior communique. In a position to summarize complicated technical ideas in layman’s phrases.
• Bonus: Skillability in more languages is a plus, as Twingate has a world footprint.

Desired Talents

• Troubleshooting Talents:
• Talent to troubleshoot technical issues in an environmental agnostic style in each Undertaking and Client configurations.
• Check, reproduce, record technical problems and downside remedy autonomously.
• Programming Talents:
• Past an introductory degree in any language, having the ability to write fundamental scripts for debugging, improving your versatility in addressing technical demanding situations.
• SDLC Working out:
• Display familiarity with the instrument construction lifecycle, actively collaborating in all levels of instrument construction, together with necessities, checking out, debugging, and function tuning.

If this sounds such as you, and also you’re in a position to guide and give a contribution to our venture of offering remarkable technical improve for our rising visitor base, then follow now and be a motive force in Twingate’s dedication to visitor delight! We inspire certified applicants from numerous backgrounds to use.

Advantages & Perks

• Digital-first operating fashion coupled with in-person occasions
• Advantages – Scientific (PPO, HMO, HDHP), dental and imaginative and prescient insurance coverage – workers lined 100%
• Elementary Lifestyles, AD&D and incapacity insurance coverage
• Versatile Spending Accounts
• Healthcare, Dependent Care and Commuter Well being Financial savings Account
• Versatile Paid Time Off
• Paid Vacations, Ill Go away (10 days), Paid Parental Go away (6 weeks), Maternity Go away (12 weeks FMLA)
• Retirement
• Wellness – circle of relatives and parenting improve, far off bodily remedy, psychological well being improve, and extra

What We Worth

• Prime Company: We personal the issue and don’t assume in silos.  “No longer my process” isn’t a suitable excuse if one thing isn’t operating.  Determine what’s flawed and take initiative to unravel the issue.  Discuss up.  Corporate luck is everybody’s process.
• Ship Buyer Worth: Corporate luck follows visitor luck (no longer the opposite direction round). The whole thing we do begins and ends with handing over worth to our consumers.
• Steady Development: Making small enhancements constantly is most popular to aiming for giant leaps. We embody that we won’t get it proper the primary time, so we be informed via doing, making errors, and route correcting repeatedly.  1% higher on a daily basis is how we accomplish good things through the years.
• Cross To find Out: We search a deeper working out past the skin, and get our arms grimy with flooring fact knowledge (regardless of the seniority). We all know anecdotes can also be extra tough than mixture stats as a result of they may be able to divulge hidden truths.  All the time be finding out.
• Startup DNA: We perform at the next clock pace and imagine small dedicated groups could make the unattainable conceivable. We embody that groovy effects handiest include nice effort, and we elevate each and every different to reach greater than shall we reach on my own.

Twingate embraces variety. We’re proud to be an equivalent alternative office and don’t discriminate at the foundation of intercourse, race, colour, age, being pregnant, sexual orientation, gender id or expression, faith, nationwide starting place, ancestry, citizenship, marital standing, army or veteran standing, genetic data, incapacity standing, or every other function secure via federal, provincial, state, or native regulation.