Faraway Senior Shopper Information Implementation Supervisor at Subscript

Description

Information Answers works with new shoppers to arrange their information in Subscript and check the entirety is right kind

The fundamentals

• The product ✨: We are construction the premier metrics-first finance platform that empowers B2B SaaS leaders to create, perceive, and inform the tale in their industry via numbers.
• The position you can play on our crew:
  • You can be the primary level of touch for brand spanking new shoppers after they have got signed directly to Subscript 🙌🏽, and can paintings with them via complicated, data-intensive implementations 🤔. You can hook our new shoppers as much as their supply information, assist them blank and validate their information in Subscript, and assist do the forms of research that give them essentially the most price 👍🏽.
  • Over the process every implementation, you can paintings to get ARR metrics, invoices, and accounting earnings blank and entire, referencing shoppers’ CRMs (e.g. Hubspot, Salesforce), common ledgers (e.g. Quickbooks, Xero), billing gear (e.g. Stripe, Maxio, Chargebee), and spreadsheets. To get there, we depend closely on spreadsheets, exterior APIs, complex SQL, and infrequently Python.
  • You can be the 5th member of the Information Answers crew, and can assist outline what the position turns into as we develop! You can paintings carefully with the entire corporation, together with our co-founders Sidharth Kakkar and Michelle Lee. They previously constructed and effectively exited a b2b saas corporation referred to as Freckle Training, and that is their 2d start-up.
  • We are a tender corporation with a lean crew (most effective 14 other folks!), so you can have an enormous say in how we form and construct all portions of our group 👯‍♂️. You can have a ton of autonomy in defining + iterating on absolute best practices and processes to truly assist each our shoppers AND our teammates succeed in the moon!
  • As a senior implementation supervisor, you can no longer most effective paintings without delay with the brand new shoppers you are taking on, but additionally fortify different crew individuals as they come upon new demanding situations and may be told out of your revel in and perception.

The manner we paintings:

• We’re an asynchronous 🕛 crew
  • we do not do scheduled inner conferences, so nearly all of communique is to be had to anyone at any time in written documentation, whole-company Slack channels, and video documentation. If you are in poor health of unnecessary conferences, that is where for you!
• We function totally autonomously 💃🏿
  • no person will inform you what to do; everybody will get clear context and information about the corporate objectives and you’ll determine the best way to paintings against them with the remainder of the crew!
• This can be a far flung task 🌎 – paintings any place you wish to have
  • Even though we’re totally far flung and asynchronous internally, our shoppers are in all places the arena; you can be taking are living calls maximum days of the week with shoppers in California, Australia, or US-East, so a considerable overlap on your running hours is a should! You’ll be able to be expecting to be running US-Pacific hoursmaximum days
• We are a crew that loves running in combination
  • we adore enjoying board video games 🎲 (those we do synchronously 🙂). Complete-time crew individuals join up more than one occasions according to yr for are living off-sites world wide (bills paid!)

Our interview procedure

The interview procedure will focal point round your talent to grasp, fortify, and have interaction our superior shoppers 🤝!

1. First, we’re going to ask you to paintings on spreadsheet activity very similar to the kind of information paintings you can be doing with our shoppers! As a part of this simulation, you can get an opportunity to invite explanation questions concerning the information 🔢.
2. Subsequent, you can paintings via a SQL workout the use of postgres to turn your talent in running with databases. We will give you the information and main points at the required output, and you can give you the question to get there.
3. You can subsequent have an opportunity to sing their own praises your buyer communique, as you create a work of shopper documentation that is essential to the client onboarding procedure + lays the groundwork for the client’s endured good fortune! You can then use that to record to steer a are living kick-off name with a brand spanking new Subscript buyer (who we will be able to be taking at the position of for the needs of the interview 🥸).
4. In any case, you can have an opportunity to fulfill and communicate with certainly one of our cofounders. This is not graded or utilized in analysis—it is purely a chance so that you can pass to grasp us higher and resolution any lingering questions you’ll have. After all, we additionally inspire you to invite any questions alongside the way in which! It is important for us that our corporation and dealing taste is a great have compatibility for you and that you’ve the entirety you want to make the correct determination.

You could realize there is not any “crew have compatibility” or “tradition interview” integrated—our focal point at the output above all else. Other other folks with other running kinds can all be stellar teammates in their very own manner! The necessary phase for us is the effects.

Necessities
Our ultimate candidate loves information 🥰 (examining it, speaking about it, advising our shoppers the use of it). You can be performing as a key strategic consultant to our shoppers the use of that information!

• We are on the lookout for…
  • SQL mastery
  • critical spreadsheet abilities
  • revel in soliciting for and studying JSON information from APIs
  • delight in attending to completely blank information
  • familiarity with B2B SaaS industry fashions
  • talent to paintings US-Pacific time
• We are additionally glad to look (however do not require)…
  • convenience in Python
  • revel in with common ledgers utilized in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
  • publicity to CRM gear (Hubspot and Salesforce)
• You might be type, empathetic, and communicative 😄. Each externally, as you can be taking part carefully with shoppers, and internally, as you can be supporting with the wider crew in written doctors 📄 + recorded movies.

Advantages