LawnStarter is the country’s main on-demand market for garden care and similar products and services, permitting masses of 1000’s of consumers national to e-book a carrier with the faucet of a button. However garden care is most effective the start – our imaginative and prescient is to change into the one-stop store for all house products and services.
Our corporate is thriving at an implausible tempo, winning and attaining outstanding luck. And we aren’t preventing there! We are actively in search of proficient and hard-working people such as you to sign up for our crew and assist us reach our final imaginative and prescient.
We’re in search of an skilled Telephony Engineer with experience in AWS Attach and Five9 to sign up for our crew. As a Telephony Engineer, you’re going to be accountable for managing, configuring, and optimizing our Five9 touch heart and AWS Attach platforms, and helping with initiatives and operations that engage with the ones platforms. Your number one tasks will come with:
Duties:
- Managing the setup, configuration, and management of Five9 and AWS Attach touch heart platforms.
- Designing and imposing name flows, IVR scripts, queues, and routing methods to strengthen name dealing with and give a boost to buyer enjoy.
- Participating carefully with stakeholders to assemble necessities and translate them into technical answers.
- Offering technical improve and troubleshooting problems associated with the Five9 platform and AWS Attach.
- Creating customized touch flows and IVR techniques.
- Tracking and examining device efficiency, figuring out spaces for optimization.
- Create detailed experiences on IVR efficiency and utilization the use of Five9 and AWS platforms as asked.
- Analyze IVR efficiency metrics to spot spaces for development and make vital changes.
- Making sure answers are scalable, safe, and compliant with very best practices.
Necessities
- Confirmed enjoy operating with Five9 and AWS Attach or identical cloud-based touch heart platforms with a minimum of 3 years of enjoy.
- Robust figuring out of name heart operations.
- Skillability in configuring and customizing the Five9 and AWS platforms, together with IVR scripting, name routing, and reporting.
- Palms-on enjoy with AWS products and services, particularly AWS Attach, and Five9.Â
- Revel in in designing and imposing AWS Cloud touch heart answers.
- Very good problem-solving abilities and talent to troubleshoot technical problems independently.
- Robust communique and collaboration abilities with cross-functional groups.
- Skill to prioritize duties, set up a couple of initiatives concurrently, and meet cut-off dates in a fast moving surroundings.
- Certifications in Five9 and/or Amazon Attach most well-liked. Wisdom of ZenDesk is a plus.
- You might have superb communications, analytical and teamwork abilities.
Advantages
- Totally faraway place: Paintings remotely from any place you need.
