You’ll be a part of a small however extremely high-performing international staff providing assist to our B2B shoppers throughout two merchandise (Award Pressure and Just right Grants). You’ll keep in touch with colleagues and shoppers throughout international locations, cultures and time zones each day.
Our beef up is throughout e mail tickets, telephone, are living chat and 1-1 Zoom calls. As soon as educated, you are going to soak up onboarding and run consumer conferences to assist with factor solution, absolute best practices and product adoption.
You’ll take a look at and document insects, put forth regarded as comments to product groups; at all times in search of to strengthen our merchandise.
We play startup from time to time—new equipment carried out as experiments and our processes are at all times evolving. You’ll be a part of this too. When you’ve got a perfect concept, let’s check it out! We’re now not large on forms, best effects. We don’t be expecting you to be a slave for your chair, however it is important to be versatile.
- You’re positioned anyplace within the APAC area (Australia / New Zealand or AEST +/-2 timezones)
- If now not in Australia, you’ll be able to paintings as an unbiased contractor, liable for your personal insurance coverage necessities, tax and 401k contributions
- Local English speaker (or 100% fluent), bi-lingual is an advantage!
- You might have a herbal flair with generation, revel in with SaaS and are ready to be informed (and use) new methods temporarily
- Phrases like HTML, CSS, JS, API, Integrations, Dev console, staging & manufacturing environments, GitHub repo, database queries and many others aren’t alien to you. You do not want to understand how to paintings them however you will have to know about them (smartly sufficient)
- You might have incredible interpersonal abilities and are a very good communicator, verbal and written
- You like to speak to shoppers. 4-five conferences an afternoon best makes you extra vigorous!
- You like fixing issues and serving to others remedy theirs
- You write in smartly built sentences and be aware of element
- You’re curious, and love finding out
- You aren’t shy to upsell or resolution “sales-y” questions
- You’re tremendous organised and procedure orientated. You’re relaxed the usage of more than one device for more than a few facets of the position. We’ve a procedure for the whole thing!
- You be capable to keep in touch advanced problems in undeniable language
- You’ll be able to paintings independently, are self-motivated, however revel in being a part of a staff
- Operating remotely fits you completely, your herbal paintings ethic makes you a excessive performer!
- You’re versatile to wait staff conferences out of doors of same old running hours on scheduled days
- You might have get right of entry to to rapid, dependable web and a devoted house to paintings with out distractions
Product beef up
- Self-driven finding out to develop into a product skilled
- Be the primary port of name on all inbound beef up queries by way of e mail/tickets, telephone and (later) chat
- Run 1-1 Zoom calls with shoppers to assist unravel queries and supply technical session
- Supply technically correct responses after in moderation trying out important situations
- Paintings with the engineering staff to unravel insects and observe thru with updates
Be wonderful with shoppers
- Reply temporarily (we’re large on pace)
- In a position to actually pay attention to humans, get to the guts of the problem and spot it thru to solution
- Put across appreciation and appreciate to our shoppers all the time
- Attempt to construct trusting relationships according to honesty and transparency
- With an intention of 100% retention, proactively achieve out to indicate enhancements
