LawnStarter is the country’s main on-demand market for garden care and comparable products and services, permitting masses of hundreds of shoppers national to e-book a carrier with the faucet of a button. However garden care is best the start – our imaginative and prescient is to turn into the one-stop store for all house products and services.
Our corporate is thriving at a fantastic tempo, successful and reaching outstanding luck. And we aren’t preventing there! We are actively looking for proficient and hard-working folks such as you to enroll in our workforce and lend a hand us succeed in our final imaginative and prescient.
We’re looking for an skilled IVR Specialist with experience in AWS Attach and Five9 to enroll in our workforce. As an IVR Specialist, you’ll be liable for managing, configuring, and optimizing our Five9 touch heart and AWS Attach platforms, and helping with tasks and operations that have interaction with the ones platforms. Your number one tasks will come with:
Duties:
- Managing the setup, configuration, and management of Five9 and AWS Attach touch heart platforms.
- Designing and imposing name flows, IVR scripts, queues, and routing methods to fortify name dealing with and fortify buyer enjoy.
- Participating intently with stakeholders to collect necessities and translate them into technical answers.
- Offering technical fortify and troubleshooting problems associated with the Five9 platform and AWS Attach.
- Growing customized touch flows and IVR techniques.
- Tracking and inspecting machine efficiency, figuring out spaces for optimization.
- Create detailed experiences on IVR efficiency and utilization the use of Five9 and AWS platforms as asked.
- Analyze IVR efficiency metrics to spot spaces for growth and make vital changes.
- Making sure answers are scalable, safe, and compliant with best possible practices.
Necessities
- Confirmed enjoy operating with Five9 and AWS Attach or an identical cloud-based touch heart platforms with no less than 3 years of enjoy.
- Sturdy figuring out of name heart operations.
- Talent in configuring and customizing the Five9 and AWS platforms, together with IVR scripting, name routing, and reporting.
- Fingers-on enjoy with AWS products and services, particularly AWS Attach, and Five9.Â
- Revel in in designing and imposing AWS Cloud touch heart answers.
- Superb problem-solving abilities and talent to troubleshoot technical problems independently.
- Sturdy conversation and collaboration abilities with cross-functional groups.
- Skill to prioritize duties, organize a couple of tasks concurrently, and meet cut-off dates in a fast paced setting.
- Certifications in Five9 and/or Amazon Attach most well-liked. Wisdom of ZenDesk is a plus.
- You’ve got superb communications, analytical and teamwork abilities.
Advantages
- Absolutely far flung place: Paintings remotely from anyplace you wish to have.
