Description
We’re a far off startup (headquartered in Canada) construction a sensible and pushed workforce that’s making tool to lend a hand gross sales reps promote higher.
Prospect is a lead technology app that is helping you in finding touch knowledge proper within your browser in real-time. The most productive gross sales groups on the planet use Prospect to overwhelm their gross sales goals.
MORE ABOUT US
We’re lately a workforce of 14 other folks — you’ll be #15 🙂
We’re an absolutely bootstrapped and successful (no VCs or buyers).
We’re an absolutely far off corporate with an ideal paintings tradition. We don’t paintings weekends and supply plentiful break day. We don’t have any “managers” and keep away from wasteful inside conferences.
ABOUT YOU
You’re calm and picked up. You experience serving to and chatting with other folks. You recognize that issues every so often cross flawed and will care for “fires” with out dropping your cool.
You’re self-managed and really well-organized. You include the chance to put on other hats and take a look at new issues.
HOW WE DO CUSTOMER SUCCESS
Buyer Luck for us is technical strengthen and account control.
Buyer Luck bridges the space between our engineering workforce and shoppers so we will stay construction a product other folks love.
Buyer Luck works carefully with Gross sales to offer insights into Buyer “well being”, help in coaching and onboarding Consumers, and managing renewals.
Buyer Luck builds strategic relationships with each and every buyer to determine transparent verbal exchange and rapport.
Buyer Luck makes positive each buyer is effectively the use of our product to the fullest extent.
WHAT YOU WILL DO
Your key initiative is to refine our whole framework and workflow for Buyer Luck and Fortify. You’re going to personal the accountability of creating positive Buyer Luck and Fortify function at an elite stage.
Right here are a few things you can be doing immediately:
- Prioritizing strengthen tickets and answering them once imaginable (by means of intercom)
- Hopping on Zoom calls to diagnose issues and train customers
- Running without delay with Engineering to funnel buyer comments and requests
- Inspecting day by day utilization metrics to raised perceive customers
- Taking actionable steps to have interaction accounts primarily based upon person engagement
- Construction champions at each and every buyer account
- Growing Intercom campaigns to have interaction and train customers
- Running carefully with Gross sales to lend a hand succeed in cross-functional targets (onboarding, coaching, renewals, and many others)
Our shoppers are world, however now we have spotted that the majority touch us between 10am-6pm EST (UTC-5).
MUST HAVES
- 2+ years of Buyer Luck enjoy managing a minimum of a $1M ARR ebook of industrial.
- Labored in a Buyer Luck position at SaaS corporate
- Nice writing talents (you’ll be able to obviously and cleanly keep up a correspondence)
- Top stage of group and self-motivation
- Nice instructing and presentation talents
- Enjoy with a CRM (preferably, Salesforce)
BONUS NICE-TO-HAVES
- Familiarity with Chrome Extensions
- Enjoy with Buyer Luck equipment similar to Totango or Gainsight
WHAT YOU’LL GET
- Wage: $65,000 US greenbacks in step with 12 months
- Freedom to take a look at new issues (lend a hand other folks the best way you need)
- Talent to paintings totally far off from any place on the planet
MORE OF WHAT YOU’LL GET
- 4 weeks paid break day
- Paintings remotely full-time
- Be a part of a small workforce doing giant issues in an unbiased paintings surroundings
- $1,500 annual endured studying price range (for books, lessons, and self-improvement)
- $1,000+ annual trip spending allowance (cash to spend all through your holiday)
- Advantages (well being, dental, and many others) thru our corporate HSA (for other folks residing in Canada)
