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About Us
Shut is a bootstrapped, successful, 100% far off, ~90 particular person staff of considerate people who price autonomy and affect. We’re out to supercharge gross sales productiveness for startups & SMBs with essentially the most trendy, thoughtfully all-in-one, communication-focused CRM.Â
Our Product staff obsesses over turning in nice SaaS to serve the 6,000+ industry that make a selection Just about assist them develop. Our product construction procedure is encouraged by way of Form Up. We paintings in six-week cycles, pondering deeply about the appropriate issues and transport impactful product on time. Product, Design, and Engineering paintings collaboratively on the most productive answer. We’re data-driven, be informed the why in the back of issues, center of attention on use circumstances, and communicate to our consumers on each and every instance.Â
In regards to the Function
We are searching for a Director of Product to guide product construction at Shut – the whole thing from long-term product technique via making sure high quality releases. You’ll oversee our Product Control and Product Design groups and can paintings intently with our Engineering and customer-facing groups. This function studies to our VP of Product & Engineering and will probably be part of our Sr. Management staff.
Key Duties
- Buyer construction
- Get to understand lots of our person consumers and their issues deeply, perceive their motivations, industry context, and jobs to be executed.Â
- Lead records assortment and research to raised perceive the wider traits of our visitor base and marketplace.
- Set nice processes for our complete Product staff to be deeply customer-focused.
- Product Roadmap construction
- Operating intently with Phil and Management, you’ll outline product technique and imaginative and prescient in inline with corporate technique and can determine targets and a plan to make it a truth.
- Personal product roadmap construction, from concepts via supply. Be in contact it neatly internally and get suitable comments.
- Set targets and objectively measure luck for explicit options in addition to the wider product.
- Design product projects round industry targets, reminiscent of expanding NRR.
- Steadiness iterative development of current product options with new ingenious concepts to propel Shut ahead.
- Construct and send top of the range Product
- Handle a top bar for product high quality, design, and serve as to make Shut superb in fixing consumers’ actual issues and in making Shut really feel like a in reality trendy SaaS.
- Validate possible function answers with consumers to offer us self belief that our investments will repay.
- In finding techniques to thrill consumers; observe and building up NPS.
- Refine our Form Up-inspired product construction procedure for EPD to collaborate neatly in combination in transport impactful top of the range device on-time and in a amusing method.
- Maximize go back on product investments via in-app onboarding/promotions and by way of speaking launches externally with consumers, in partnership with our advertising and visitor luck groups.
- Set up the Product Control and Product Design groups
- You’ll have two fast direct studies – our Workforce Product Supervisor and our Product Design Supervisor, who each and every arrange groups of three, for an preliminary staff of 8 other folks.
- Be a really perfect chief, casting imaginative and prescient and motivating the groups towards impactful paintings. Be a really perfect supervisor, working towards radical candor, having common 1:1s, and surroundings targets and alternatives for expansion. Assist the staff thrive of their crafts.
- Totally personal recruitment for hiring our subsequent PM or Design staff individuals, making sure an excessively top of the range bar.
Necessities
- Will have to be situated in the US.
- Have important revel in (3 years minimal) in a product management/control function.
- Have a observe report (6 years minimal) of transport top of the range a hit Product, ideally at a product-focused B2B SaaS corporate.
- Be at ease diving deep into analytics and metrics to tell choices and objectively outline luck.
- Have a important eye and all the time having a look to give a boost to an current product or design to make it higher.
- Will have to be capable of every now and then commute to satisfy consumers and for staff meetups.
