Faraway Technical Buyer Luck Engineer at commercebuild

commercebuild is an eCommerce platform that permits companies to liberate the facility in their ERP methods to ship an entire, end-to-end virtual eCommerce revel in for his or her shoppers.

And that is the reason the place you are available in! We wish to develop our numerous group with people who can leverage their technical wisdom to take on just about any downside that comes their approach. Our Technical Buyer Luck Engineers now not simplest remedy issues, however they determine relationships with our shoppers by way of being attentive to their wishes, working out their issues, and proactively making sure their good fortune on our platform for many future years.

If all of this sounds nice to you to this point, please stay studying. We need to pay attention from you!

YOUR DAY WILL INVOLVE:

• Deeply diving into platform problems for high-touch undertaking shoppers
• Being the voice and suggest for patrons internally
• Expecting issues via excessive consciousness and proactive motion
• Interacting with present and attainable shoppers by way of responding to their inquiries via email-based tickets and reside chats.
• Writing and keeping up documentation

BEING A CUSTOMER SUCCESS ENGINEER REQUIRES:

• A zeal to be told and the power to evolve, permitting you to show others. You’re a lifelong learner.
• Self-driven paintings ethic. You’re a self-starter who loves taking initiative and seeing issues via to of entirety.
• Faraway paintings revel in. You could have revel in speaking asynchronously, the usage of equipment equivalent to Slack.
• Earlier revel in in technical make stronger. You understand how to manner any downside reported by way of an finish person.
• WooCommerce wisdom. We just lately released an integration with WooCommerce. You are going to be required to know and record problems that get up with our integration.
• Wisdom and revel in with not unusual internet applied sciences, together with HTML, CSS, JavaScript and PHP. You should be capable of learn and perceive code.
• A company working out of browser developer equipment and CLI equipment to breed HTTP requests and responses, specifically for escalations to our construction group.
• Very good writing and communique talents with a keenness for taking technical language and making it comprehensible. You might be fluent and eloquent in written English.
• Figuring out of the area title machine (DNS) and conventional data (A, MX, TXT, SPF, and so forth.) 
• A willingness to get stuff executed. You spot an opening, you shut it. 

SHIFT:

We wish to fill a complete time shift, 40 hours a week, Monday via Friday, beginning day-to-day at roughly 9:00 AM US Japanese time. 

We’re a far flung corporate, and we rent globally. Alternatively, we require applicants to be within the Japanese time zone, plus or minus 1-2 hours. For your software, please ascertain that you just meet this requirement.

In case you are a resident of the U.S. or Canada, you are going to be employed as an worker and introduced advantages, e.g. medical health insurance. In case you are a resident of every other nation, you are going to be a contractor paid a set per thirty days quantity.

All workers and contractors are entitled to 4 weeks paid holiday consistent with 12 months and generation stipends (new pc upon becoming a member of, any required workplace apparatus, and so forth.).

$70,000 – $80,000 USD consistent with 12 months.

HOW TO APPLY:

Ship your résumé/CV and canopy letter to careers-tcse2024[@]commercebuild.com. Put “Pushed by way of Devotion” on your e mail matter so we all know that you have learn this intently. 

• That is an especially technical function, and also you should be capable of perceive and get to the bottom of technical issues. How have you ever approached such technical problems previously? Please give an in depth description of a subject, the stairs you took to handle it, and the end result.
• This function calls for earlier make stronger revel in. Whilst you start running on a price ticket, let us know about your preliminary processes intimately. What steps do you’re taking?
• We’ve got just lately pre-launched an integration with WooCommerce. As such, our subsequent Technical Buyer Luck Engineer will wish to know the way to make stronger shoppers the usage of WooCommerce and WordPress. Please percentage your revel in with WordPress and/or WooCommerce.

The hiring procedure for this function shall be:

• If we decide you might be certified for the function according to your software, we will be able to invite you to finish a technical activity. This activity will simulate a price ticket from a buyer, and you are going to be anticipated to interact us as though we have been the buyer and also you have been the Engineer in control of the price ticket.
• Should you whole the technical activity effectively, you are going to be invited to a Slack text-based interview. The interview by way of Slack chat targets to check your skill to keep up a correspondence with us and our shoppers in written shape. 
• Should you whole the interview effectively, we will be able to invite you to a paid trial. The trial is a chance so that you can get to understand us and vice-versa. It’ll assist you to do the activity as much as 40 hours per week and decide whether or not the function is best for you. In case you are already running, a dedication of 20 hours is beneficial to achieve success. The trial typically lasts 4-6 weeks, however might last more relying for your development and availability. 
• Should you whole the trial effectively, an be offering shall be made fora complete time contract. 

Anywhere you reside, no matter your pursuits, anywhere you’re from — you probably have the talents to make stronger our shoppers, we need to pay attention from you!