Description
We’re a far off startup (headquartered in Canada) development a wise, curious, and pushed staff that’s making instrument to assist gross sales reps promote higher.
Prospect is a lead era app that is helping you to find touch information proper within your browser in real-time. The most productive gross sales groups from the highest tech corporations on the earth use Prospect to weigh down their gross sales goals.
MORE ABOUT US
We’re lately a staff of 14 other folks — you’re going to be #15 🙂
We’re a completely bootstrapped and successful startup (no VCs or traders). We wish to do what’s best possible for our staff and shoppers.
We’re a completely far off corporate with a really perfect far off paintings tradition. We don’t paintings weekends and supply considerable day without work. We don’t have any “managers” and steer clear of wasteful interior conferences.
ABOUT YOU
You’re calm and picked up. You revel in serving to others and chatting with other folks. You already know that issues every so often pass improper and will take care of “fires” with out shedding your cool.
You’re self-managed and well-organized. You embody the chance to put on other hats and check out new issues. You like to be told.
HOW WE CURRENTLY DO CUSTOMER SUCCESS
Buyer good fortune for us manner dealing with technical enhance problems and account control. Our primary channel of enhance is e mail. We use Intercom to regulate all our enhance emails. We additionally supply enhance by way of in-app reside chat or even Slack.
We imagine in proactive enhance. We do our best possible to coach and educate customers once they begin the usage of our instrument.
For extra passive enhance, we actively take care of an information base. Consumers can get admission to the information base to peer solutions to not unusual questions.
Our buyer good fortune staff works carefully with Gross sales to offer insights into Buyer “well being” and help in coaching and onboarding Consumers.
WHAT YOU WILL DO
You’re going to be serving to us full-time with buyer enhance and good fortune. This contains doing issues similar to:
- Prioritizing enhance tickets and answering them once imaginable
- Hopping on Zoom calls to diagnose issues and teach customers
- Running at once with Engineering to funnel buyer comments and requests
- Examining day-to-day utilization metrics to higher perceive customers
- Taking actionable steps to interact accounts based totally upon person engagement
- Growing Intercom campaigns to interact and teach customers
- Running carefully with Gross sales to assist succeed in cross-functional objectives (onboarding, coaching, renewals, and so on)
Since you’re going to be the face of our corporate to shoppers, you’re going to additionally:
- Replace wisdom base and make coaching movies
- Lend a hand form our roadmap according to buyer comments
- Steadily replace interior corporate wikis
Our shoppers are international, however we’ve got spotted that almost all touch us between 10am-6pm EST (UTC-5).
Necessities
MUST HAVES
- 1-2+ years of shopper enhance and account control revel in
- Technical chops (you’ll be able to be informed technical troubleshooting ideas briefly)
- Nice e-writing talents (you’ll be able to obviously and cleanly be in contact over e mail, Slack, chat, and so on)
- Top degree of group and self-motivation
BONUS NICE-TO-HAVES
- Previous far off paintings revel in
- Labored at a startup or a SaaS corporate prior to
- Revel in with Salesforce (CRM) and Intercom (or identical gear)
- Familiarity with Chrome Extensions
Advantages
WHAT YOU’LL GET
- Wage: $45,000 – $50,000 US bucks consistent with yr
- Freedom to take a look at new issues (assist other folks the way in which you need)
- Skill to paintings absolutely far off from anyplace on the earth
MORE OF WHAT YOU’LL GET
- 4 weeks paid day without work
- Paintings remotely full-time
- Be a part of a small staff doing giant issues in an impartial paintings surroundings
- $1,500 annual endured finding out price range (for books, lessons, and self-improvement)
- $1,000+ annual trip spending allowance (cash to spend right through your holiday)
- Advantages (well being, dental, and so on) thru our corporate HSA (for other folks residing in Canada)
