[Hiring] Supervisor, Mission Control Services and products (Undertaking) @Procore Applied sciences

Corporate Description

Task Description

Procore is looking for a Supervisor of Mission Control (Undertaking) to possess using, scaling, and galvanizing a group of proficient people desirous about imposing Undertaking consumers. The Implementation group is necessary to Procore, instrumental to long-term profitability, and encompasses onboarding, coaching, products and services, and product adoption. This function will focal point on evolving our present implementation processes to scale at hyper-growth speeds and ship on Skilled Services and products commitments whilst main a group through Procore’s values of Openness, Optimism, and Possession.

We’re in search of somebody to sign up for our group straight away. Skill to trip as much as 25%.

What you’ll do:

• Personal the entire luck of a group of undertaking managers overseeing our Undertaking industry accounts in the USA. This contains making plans, executing and staffing to guarantee an impressive shopper enjoy that decreases time to price and drives renewals and contract expansions.

• Supply oversight on lively initiatives to make sure Remark of Paintings compliance and supply of commitments for six-figure products and services choices.

• Reach mastery over and grow to be matter skilled in Procore products and services engagements.

• Create efficiencies in activity and procedures, frequently looking for techniques to advertise product adoption and quicker tool implementations.

• Set up implementation actions. Observe and measure KPIs, undertaking milestones, onboarding duties, and suggest for Procore shoppers.

• Measure effectiveness of undertaking control group. Refine operational metrics for the group, create reporting and evaluation cadences, supply standing updates to the manager group.

• Information group in efficient shopper problems solution, and care for any escalations.

• Expand workers, retain skill and outline profession paths.

• Collaborate with Gross sales, using products and services scoping and discussions all through the gross sales activity.

• Hook up with Purchasers and Possibilities with a purpose to ship the worth of our implementation products and services. 

What we’re in search of:

• Bachelor’s stage

• 7+ years earlier buyer implementation products and services enjoy on SaaS tool platforms together with onboarding, coaching, undertaking control, shopper relationships

• 2+  years of control enjoy

• Enjoy with introduction and/or supply of Statements of Paintings (with values within the six figures+) together with undertaking control, managing to funds, timeline and milestones. Confirmed skill to be in contact Mission standing, dangers and growth to Undertaking leaders and C-Stage Executives.

• Enjoy handing over products and services to Undertaking-level shoppers in collaboration with Technical Services and products and Gross sales.

• Deep working out of price drivers in each routine earnings industry fashions {and professional} products and services fashions

• Buyer-oriented with sturdy analytical and problem-solving talents, plus historical past in managing buyer expectancies and negotiating suitable resolutions to problems.

• Enthusiastic and artistic chief being able to encourage and encourage others

• Skill to persuade thru persuasion, negotiation, and consensus-building

• Robust empathy for patrons AND hobby for earnings and development

• Analytical and process-oriented mindset

• Demonstrated need for steady finding out and growth

• Superb conversation and presentation talents

• Deep working out with Skilled Services and products Automation, Monetary, Building, Buyer Courting Control, Mission Control or ERP tool answers most well-liked.

• Enjoy associated with Most sensible ENR development and/or monetary business a plus.

{Qualifications}

Further Knowledge

Base Pay Vary $104,380 – $143,523 plus fee for an estimated on-target income of $122,800 – $168,850. This function may be eligible for Fairness Repayment. Procore is dedicated to providing aggressive, honest, and commensurate repayment, and has equipped an estimated pay vary for this function. Exact repayment will likely be in line with a candidate’s job-related talents, enjoy, schooling or coaching, and placement.

Perks & Advantages

At Procore, we spend money on our workers and supply a complete vary of advantages and perks that will help you develop and thrive. From beneficiant paid break day and healthcare protection to profession enrichment and construction techniques, be informed extra main points about what we provide and the way we empower you to be your highest.

About Us

Procore Applied sciences is constructing the tool that builds the arena. We offer cloud-based development control tool that is helping shoppers extra successfully construct skyscrapers, hospitals, retail facilities, airports, housing complexes, and extra. At Procore, we have now labored exhausting to create and care for a tradition the place you’ll be able to personal your paintings and are inspired and given sources to check out new concepts. Test us out on Glassdoor to look what others are announcing about running at Procore.

We’re an equal-opportunity employer and welcome developers of all backgrounds. We thrive in a various, dynamic, and inclusive setting. We don’t tolerate discrimination in opposition to workers at the foundation of age, colour, incapacity, gender, gender id or expression, marital standing, nationwide foundation, political association, race, faith, sexual orientation, veteran standing, or another classification secure through regulation.

If you would like to stick involved and be the primary to listen to about new roles at Procore, sign up for our Skill Neighborhood.