Faraway Technical Buyer Reinforce (Phase time) at Niceboard

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Niceboard is a founder-led, successful, bootstrapped B2B SaaS startup: we’re the most well liked process board tool for masses of main communities working white-label process forums.

In regards to the corporate

Niceboard lets in communities, non-profits, staffing corporations, towns (and extra…) to glue process seekers and employers of their audiences thru a branded process board platform.
Niceboard has helped 1000’s of applicants to find jobs and masses of employers rent nice ability (and counting…)

In regards to the place

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It is a section time place: I’m in search of anyone to paintings 2-3 blocks of 1 hour consistent with day to start out off (as an example: 1 hour from 10-11am, every other hour from 2-3pm and every other from 4:30-5:30 pm), with room to develop right into a complete time place.
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We pleasure ourselves on offering a super provider and revel in for an excellent worth and we’re cherished by way of our shoppers: with a 4.9/5 moderate ranking on Capterra and G2, we move above and past to give you the best provider!

The purpose of the Buyer Reinforce professional is to be the voice of our corporate for purchasers and to power buyer happiness thru problem-solving and answering questions. You’ll be the nearest to the buyer and interacting with them day by day, so we’ll be leaning on you to spot and recommend for a way we will stay making improvements to the buyer revel in.

What You’ll be able to Do

Find out how Niceboard works and why our shoppers use it
Be informed easiest practices for what makes Niceboard shoppers a success
Unravel buyer questions in electronic mail and chat (bonus if possible for Zoom calls)
Grasp your wisdom of process board product and feature a deep figuring out of the way our shoppers use Niceboard to succeed in their objectives
Juggle buyer conversations whilst keeping up five-star customer support requirements
Paintings intently with shoppers and our product workforce to assist send adjustments that cut back the collection of product-related questions
Personal swift answer of technical problems on behalf of our shoppers by way of partnering with the product workforce. This contains figuring out, escalating, and suggesting answers in an effort to power a a success result
Flick through logs to seek out explicit occasions
Reflect behaviors or insects
Regulate important problems and alert the engineering workforce

Who You Are

Personable, sort, and you’re keen on serving to shoppers
Curious, motivated, and you’re keen on challenge fixing
A workforce participant. You might be very comfy soliciting for assist and at all times in a position to assist others
A self-starter: you might be unbiased and possess a robust capability for challenge fixing by yourself

{Qualifications}

Local English conversation and documentation abilities
Revel in with Reinforce ticketing tool (Helpscout, Zendesk, Intercom, and so forth… – We use Helpscout)
Revel in with CSS/HTML/Javascript & REST API’s
2+ years in tool (SaaS) or on-line buyer make stronger
Basic revel in with logs
Basic wisdom about APIs and endpoints
Resourcefulness, creativity and strategic considering for troubleshooting issues
Self motivated and self-directed; Rapid learner
Robust consideration to element and documentation
Comfy in supporting and dealing with international shoppers throughout many time zones
Will have to be capable of paintings throughout the EST-PST timezone (preferably you might be based totally in North The usa)

How We Paintings

Freedom and versatility. We’re a 100% allotted workforce running from world wide.
Autonomy and possession. Running on a allotted workforce manner you don’t have anyone micromanaging you or having a look over your shoulder to remember to’re getting issues achieved. We’re a workforce of do-ers who take complete possession for his or her effects.
Be useful. Our first price as an organization is assist. Lend a hand our shoppers achieve success. Lend a hand our possibilities get the correct data and make the correct resolution whether or not or no longer it contains our merchandise. Lend a hand our workforce contributors succeed in their complete possible.

In the event you’re a pleasant buyer make stronger rep who desires to assist us in our challenge of connecting other folks to jobs they love and empowering communities whilst running in a no-red-tape, far flung (North The usa) setting, sign up for Niceboard!

Electronic mail me at [email protected] with a brief intro and your resume and we will take it from there! I sit up for assembly you.