Far off Product Improve Specialist at Visual

Table of Contents

About Visual

Visual is increasing abruptly, with hundreds of founders and buyers becoming a member of our platform every month. If you are captivated with serving to founders and buyers be triumphant, learn on! Our objective is to attach 5,000 founders to buyers by way of 2025. We are forward of time table and want your lend a hand.

We are a completely dispensed staff of 15, and we’ve got operated this fashion since Visual was once based in 2015. We need to upload our first devoted Product Improve Specialist to our go-to-market staff. Right here’s what you’ll be able to be expecting:

Abstract

We search a devoted Product Improve Specialist to enroll in our go-to-market staff. The perfect candidate will supply proactive reinforce, take care of our wisdom base, habits product QA and checking out, and leverage no-code gear to streamline inside processes.

You are going to be our product knowledgeable and shoppers’ number one level of touch, making sure they’ve a continuing revel in with our platform. You’ll get to paintings intently and collaborate with our buyer luck, advertising and marketing, and product groups.

Key Obligations:

Buyer Improve: Supply proactive and dependable reinforce to present and possible shoppers. You’ll supply high quality responses to inbound questions and troubleshoot product-related problems with the reinforce of our engineering staff.
Buyer Onboarding & Implementation: You’ll play a key function in imposing Visual with shoppers, together with account set-up and steering on easiest practices.
Wisdom Base Upkeep: You’ll stay our wisdom base present to make sure shoppers can get admission to useful content material anytime.
Product QA and Checking out: Collaborate with the product staff to check new options and enhancements, making sure they meet our high quality requirements.
Assist Table Proprietor & No-Code Answers: You’ll personal our lend a hand table and make the most of no-code gear to automate processes and strengthen potency.
Content material Introduction: Paintings cross-functionally with our go-to-market staff to lend a hand increase sources for lately launched options, construct customized campaigns, and create content material throughout a couple of mediums reminiscent of electronic mail, social media, our advertising and marketing website, and the information base.
Comments Loop: Act as a relied on marketing consultant to founders and buyers. You’ll collect comments and pitch product enhancements in keeping with buyer wishes.

About You:

2+ years of revel in in buyer reinforce or buyer luck, ideally in a SaaS surroundings.
Revel in running with founders, buyers, and startups is a plus.
Familiarity with fashionable SaaS gear like Perception, HubSpot, Intercom, and Zapier.
Sturdy problem-solving abilities and skill to temporarily rise up to hurry on new instrument merchandise.
Very good communique abilities and a perfect listener who can tailor answers in keeping with buyer wishes.
At ease growing and handing over content material throughout quite a lot of platforms.
You’re inquisitive about running cross-functionally on a small staff and dressed in many hats.

The First 90 Days

Create 20 new sources for lately launched options. You can construct customized campaigns to make sure our shoppers are on top of things on new options.
Pitch and write two product specifications for options in keeping with issues you pay attention shoppers are having.
Reply to 150 reinforce questions. We obtain ~15 weekly tickets by way of electronic mail and our lend a hand middle. We purpose to reply inside of 5 mins M-F.
Overhaul our lend a hand table and insect escalation procedure.

Why Make a choice Visual:

💥 Visual Affect & Possession: We’re a small but extremely environment friendly staff. This implies your paintings can have an immediate and visual have an effect on at the enlargement of our corporate.
✈️ Flexibility: Totally far flung paintings (in a position to paintings inside of a minimum of 3 hours of US jap time zone).
💻 Tech: We give you the vital gear to get your task executed.
🌴 Group Offsites: Two paid staff offsites in keeping with 12 months (the previous couple of offsites had been in Large Sky Montana, Costa Rica, and Barcelona). We’re heading to Scotland in September!
📖 Holiday Time: All of us want a spoil occasionally. Visual workers have a versatile PTO coverage.
⭐️ Tradition: A staff that makes you’re feeling cared for and supported.

Nameless quotes from our closing tradition survey —

“We’re in a position to really feel a reference to every different even supposing it is virtual- which is right!”
“Everybody at Visual loves running at Visual.”
“I think like everyone seems to be listened to, and there is not a large number of ego concerned when making selections.”
“Everyone is collaborative and conscious of requests to lend a hand different teammates. Everyone has a pay-it-forward mindset that makes you wish to have to do excellent paintings for the remainder of the staff and corporate.”

Repayment & Advantages

💵Base Wage: $65k to $80k USD relying on revel in and site. Quarterly bonuses also are to be had.
⚕️Advantages: 100% Well being, Dental, and Imaginative and prescient protection
🏦401k : 5% 401k Fit