Be aware: It is a complete time far off place and also you will have to be to be had right through US industry hours and fluent in English. We will be able to be reviewing programs beginning March 11 and can shut the process posting as soon as the best applicant is located. When you assume you’re a excellent have compatibility for this process, please practice faster than later, or ship us a message letting us know you will practice so you might be on our radar.
Are you in a position to take your next step for your occupation? Are you short of to hone your abilities at a tech startup, all whilst making a good have an effect on in our global? When you mentioned “sure” to those questions, learn on.
Observe it Ahead is a volunteer time monitoring machine that is helping nonprofits, colleges, and grassroot organizations transform extra environment friendly through streamlining the best way their volunteers monitor time. We lend a hand those organizations save time, create capability, and generate income all the way through monitoring volunteer time. We’re a small passionate group of do-ers who care about serving to the sector, fixing demanding situations, and caring for every different.
This function is a far off full-time place the place obligations span each gross sales and buyer luck. You are going to give you the chance to paintings in a cross-functional function and learn to arrange gross sales potentialities and shoppers, all whilst bettering results for volunteer organizations.
This place’s number one focal point is dealing with all inbound gross sales requests, give a boost to emails, and managing shopper billing. At a second’s realize, you must be leaping on zoom or video calls with doable shoppers and serving to them move from “” all of the option to a paid, onboarded, and a hit buyer.
Your secondary focal point will probably be bettering all our current processes to lend a hand shoppers higher perceive Observe it Ahead! This may contain bettering our FAQ, website hosting webinars, adjusting e-mail drip campaigns, aiding in advertising and marketing tasks, producing wireframes and so forth. Our corporate is repeatedly rising and bettering, so a robust want to be informed and beef up is surely a plus.
For this place, we’re in search of the best candidate who’s a difficult employee, nice communicator, and an arranged multitasker. This place is self directed, and also you will have to be relaxed operating productively in a far off surroundings and ready to construction your day to stick arranged. You probably have any volunteer management enjoy your self, that’s additionally a plus! The appropriate candidate for this place is tech-savvy, captivated with serving to shoppers by way of telephone and video name, has a love for serving to nonprofits, and a proactive persona.
We provide a scientific stipend, retirement advantages, versatile in poor health/holiday days, far off paintings, and the chance to create trade on the planet. This process is complete time and the candidate will have to be situated in the United States.
Your major obligations come with:
- Being the principle buyer give a boost to consultant of Observe it Ahead
- Dealing with the entire gross sales cycle of shoppers
- Offering demos to potential shoppers
- Shifting them throughout the many phases to near offers
- Helping in onboarding new shoppers
- Dealing with give a boost to questions by way of e-mail
- Responding to new give a boost to tickets inside 12-24 hours
- Troubleshooting malicious program experiences and escalate problems to building group
- Scheduling conferences by way of Zoom to handle extra complicated problems
- Managing the billing procedure for purchasers
- Sending out invoices
- Sending reminders to shoppers and troubleshooting delays
- Reconciling remarkable invoices with bills won
- Filing required supplier bureaucracy and paperwork
Your secondary obligations come with:
- Managing e-mail templates and the Observe it Ahead wisdom base
- Helping with campaigns associated with advertising and marketing, product building, and procedure enhancements
- Offering account control for current shoppers
You will have the next {qualifications}:
- Are living in the United States and you might be fluent in English
- Level in gross sales/advertising and marketing/industry, or related enjoy
- A minimum of 2 years of enjoy with gross sales and/or customer support
- Ok with leaping at the telephone or video calls with shoppers at a second’s realize
- Ok with presenting webinars
- Skill to paintings independently and drawback clear up problems with out managerial oversight
- Have a robust paintings ethic
- Enjoy operating in a self-structured, far off surroundings
- Extraordinarily accountable
- You don’t thoughts correcting folks’s spelling if it incorrect
- Consideration to detale is your superpower – you even point out it for your utility
- Will have to be open to paintings US Jap Time hours. That is adjustable someday
- Will have to be capable of get started operating in April 2024
