Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)
We will be amassing candidates till Might thirty first and can start contacting applicants in June.
Do you additionally want comments used to be extra significant at paintings?
Giving and receiving comments will also be laborious, however we imagine giving useful comments is a superpower that anybody can be informed.
Our SAAS platform, Small Enhancements, is helping corporations international, like DuoLingo, Trivago, and Zapier, embody a tradition of comments and permits them to do so to make small enhancements.
We are a passionate and pleasant workforce of 15 other folks, principally founded in Berlin, with some colleagues running remotely in the USA. You’ll be informed extra on our About Us web page.
We would like people who find themselves keen about construction significant long-term relationships with our shoppers
Individuals who cross above and past to spouse with shoppers, being concerned deeply about their luck with our device. The perfect candidate has enjoy attractive with shoppers in any respect ranges to expand accept as true with and mutual working out.
Candidates are extremely adaptable and self-starters who search for techniques to strengthen their techniques of running, together with being happy with possibility and uncertainty. They’re at ease running with workforce individuals from other cultures and backgrounds in numerous time zones and international locations.
Who we are now not on the lookout for:
Individuals who center of attention on laborious promoting or are on the lookout for a commission-based position. We are not a standard gross sales group. We imagine in partnering and turning in long-term luck to our shoppers, now not in ultimate offers in any respect prices.
Applicants who would really like a strict paintings procedure and are uncomfortable with uncertainty. We take dangers and inspire all workforce individuals to strengthen our techniques of running via studying and building and leveraging trade absolute best practices.
On this position, an ordinary day looks as if:
- Supply a session name for pre-qualified corporations to find if they are the best are compatible.
- Onboard new shoppers to get arrange with their accounts and roll it out to their workforce. Stay in shut touch throughout this era and achieve out proactively.
- Proactively achieve out to shoppers you are an account proprietor to interact in renewal and upsell alternatives.
- Establish alternatives for patrons to turn into Comments Heroes (Buyer Advocates)
- Use our gear like Vitally, Hubspot, Intercom, and corporate Slack channels to be in contact along with your workforce and shoppers and monitor buyer knowledge.
Who you can be running with:
- You can paintings intently with our US Head of Buyer Luck, Lindsay Sanders, to expand accounts and develop trade from our US marketplace.
- Our workforce works remotely, however we meet in particular person at least one time per thirty days within the Austin space, and our final corporate shuttle used to be to Amsterdam.
- Our workforce in Berlin, Germany, works in cross-functional groups, and you can be able to sign up for those tasks to construct your occupation profile in expansion and retention, running and connecting remotely.
Your enjoy
- No less than 2–3 years enjoy in gross sales, account control, or buyer luck.
- Robust conversation talents, being able to construct rapport with purchasers and workforce individuals.
- Demonstrated skill to paintings in a fast moving atmosphere, prioritizing duties and managing more than one tasks concurrently.
- A plus in case you have B2B or HR Tech enjoy.
Wage and Perks
- We’re providing between $60-70k in annual wage relying on enjoy and {qualifications}
- Clinical, imaginative and prescient, and dental well being protection
- 21 days of paid holiday within the first 12 months, expanding with tenure and 10 public vacations
- An annual $1,200 wellness price range
- An annual $3,500 studying and building price range
- A hybrid running atmosphere with per month meetups in or across the Austin space
Why you can love running at Small Enhancements:
Listed here are only some issues that our CS Director, Lindsay, loves about running right here.
Autonomy and collaboration are extremely valued at Small Enhancements. We aren’t only a workforce however a close-knit neighborhood that values each and every different’s enter. I recognize the liberty to take possession of my paintings whilst participating intently with my colleagues. Whether or not running on person tasks or going through demanding situations in combination, the spirit of collaboration is at all times provide. As an example, in accordance with comments from the corporate, we are running in squads to strengthen cross-functional collaboration to paintings towards our objectives.
Steady studying and expansion are one of the vital absolute best issues about running at Small Enhancements. Right here, we’re inspired to stretch ourselves, tackle new demanding situations, and extend our talent set. Thru workshops, coaching periods, or just studying from my friends, there’s at all times a chance to develop and expand professionally.
Comments and innovation are a part of our tradition. We’re repeatedly running to strengthen, and giving/receiving comments is one thing we observe frequently. As an example, we lately took the MasterClass for Radical Candor with Kim Scott as an organization. I recognize that I will be able to brazenly percentage my concepts and views, realizing they are going to be met thoughtfully. Being a part of a workforce that values transparency, conversation, and steady development is extremely rewarding.
