Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)
The Function
We’re in search of a Technical Buyer Improve Specialist to sign up for our workforce! On this function, you’ll be the primary level of touch for our shoppers, serving to them by means of chat and e-mail (no telephone calls). You’ll lend a hand with inquiries, troubleshoot problems, and make sure a easy buyer revel in.
This place is absolutely distant. Then again, if you happen to’re based totally close to Nantes, you’re welcome to paintings from our place of job every so often.Â
What We’re Having a look For
- Â Fluency in English is necessary: English is our number one running language, so sturdy written and verbal communique abilities are crucial.
- Enjoy in Buyer Improve by means of Reside Chat: You will have to be at ease dealing with a couple of buyer conversations concurrently, offering transparent and environment friendly responses in a fast paced atmosphere. Prior revel in with are living chat equipment is a sturdy plus.
- Enjoy with B2B & Improve Tool: You will have to know how SaaS (Tool as a Provider) merchandise paintings and feature revel in the usage of or supporting B2B and buyer reinforce equipment (e.g., lend a hand desks, CRMs, or ticketing methods).
- Staff spirit: Empathy, kindness, figuring out, energetic listening, and a collaborative mindset are crucial. You’ll are compatible proper in if you happen to price teamwork and fostering a good paintings atmosphere.
- Superb communique and problem-solving abilities.
What Makes Crisp Particular?
- Everybody does reinforce: even our builders give a contribution to buyer reinforce, maintaining everybody hooked up to our customers’ wishes.
- No conferences: Say good-bye to needless conferences and concentrate on significant paintings.
- No private KPIs: We agree with you to do nice paintings with out micromanagement or efficiency force.
Contract Main points
- In France: In the event you’re based totally in France, you’ll be employed beneath a same old employment contract (CDI).
- Out of doors France: In the event you are living out of doors of France, the location shall be beneath a complete time freelance carrier contract. You’ll want to have an unbiased contractor standing to your nation and be capable to factor invoices.
Who Can Follow?
- Should be positioned inside the EU timezone.
- Speedy availability is a plus.
Reimbursement & Perks
- Wage relying on revel in and profile.
- Sign up for a various and inclusive remote-first workforce that values work-life stability and versatility.
