🚀 Need to enroll in a crew of A gamers in a thrilling, high-growth, entrepreneurial setting?
The venture of the Buyer Strengthen Rep II is to lend a hand shoppers by way of offering complicated technical beef up on problems escalated by way of the Buyer Strengthen Rep I crew. The focal point is to troubleshoot and get to the bottom of complicated problems to extend shoppers’ interplay with the product to support complete adoption.
- Self assurance in dealing with buyer problems independently by way of 90 days. The expectancy is that 75% of tickets will also be treated autonomously.
- CSR will reply to buyer inquiries and personal the result. Nobody will know the whole thing, however the CSR wishes so that you can take care of the vast majority of buyer problems autonomously.
- Equivalent contributor of workload duties. Reps should take care of an equivalent quantity of labor dispersed among the crew. For instance, if now we have 4 reps and a supervisor, you could possibly be anticipated to paintings 25% of the price ticket load for the week.
- We’re a small crew, and to ensure that our crew to run successfully everybody wishes to drag their proportion of the workload. The expectancy is that the CSR will take care of an equivalent quantity of labor as the opposite CSR individuals, with the exception of managers. We predict every crew member to replace or write a minimum of one lend a hand article per thirty days.
- Buyer Obsession – Care for excessive CSAT Rating of 96.0%
- Our core worth of shopper obsession is paramount at LeadSimple. We predict a CSAT rating of 96%.
- Buyer-Centric Means: Cultivates sturdy and enduring relationships with purchasers throughout all ranges via skilled conversation, fostering loyalty.
- Drawback Solution Talent: Demonstrates adeptness in addressing shopper inquiries and issues with the maximum professionalism, recognize, and courtesy.
- Consultative Experience: Possesses a deep working out of LeadSimple’s functions, successfully speaking this to purchasers in a fascinating method for correct interior handoffs.
- Coachability and Steady Growth: Open to comments and steerage, actively in the hunt for alternatives to improve abilities and data for position development.
- 8 Corporate Vacations + Week off at Christmas
- Limitless PTO
- 1 Volunteer day with the group of your selection
- Birthday lunch on us 🎂
- Per month Healthcare Allowance
- Per month WFH Allowance
- Annually Holiday Allowance
- A laugh and result pushed paintings setting with a sensible, laborious running crew
- Location independence
- Project pushed corporate and values-based tradition
- Are talented in troubleshooting Tier 2 beef up problems and successfully speaking with technical groups.
- Embody finding out new generation
- Be told rapid
- Keep in touch crisply
- Proactively search answers
- Personal the result
- Embrace emotional adulthood
- Carry an constructive “can do” perspective
- Provide your individual web and smartphone
- 2-5 years of revel in
- Have B2B SaaS revel in (most popular)
We have now an important crew of A Avid gamers and we’re in a position so as to add extra! Decided on applicants may have written checks and more than one interviews with other other people. We’ll do no matter it takes to get the correct individual in the correct seat.
In the event you assume you could possibly thrive within the above setting and make an affect for our shoppers, we’d love to speak to you!
You’ll do it in an administrative center
You’ll do it from house
We truly don’t care
So long as it’s identified 👇
What issues is that this…
When the chips are down
And your again is in opposition to the wall
Are we able to rely on you to make the correct name?
Judgment, instinct, or care by way of every other identify
We name it “Proudly owning The End result” – as it truly is the entire sport
Have the shoppers again, and they are going to deal with you a similar
If you’ll be able to do this
Then we’re birds of the similar feather
So come sign up for our crew and we’ll make song in combination.
