Time zones: GMT (UTC +0)
ABOUT THE TEAM
Our Buyer Strengthen staff is primarily based in numerous other nations, offering fortify to consumers all over the world. We now have a wealthy mix of cultures and backgrounds and feature a robust staff spirit of serving to every different. Our paintings is helping unencumber consumers the usage of our platform and drives advanced buyer delight and engagement.
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YOUR MISSION
As a Buyer Strengthen Consultant you’re going to reply to buyer requests, supply common fortify and have interaction with consumers to assist them reach their targets. As a a success candidate it is possible for you to to put across how thrilling and leading edge our tool is. You’re going to flip our present buyer base into Mural lovers via appearing how simple and a laugh it’s to collaborate in design considering with Mural.
WHAT YOU’LL DO
- Arrange and reply to buyer requests
- Perceive our consumers and develop into their suggest
- Teach and instruct consumers via electronic mail, chat, telephone name and video
- Help the Buyer Enjoy staff with managing their accounts as wanted
- Collaborate with the Product staff on the way to make stronger the product
- Collaborate with Buyer Luck on teaching programsÂ
WHAT YOU’LL BRING
- Â 2+ years revel in in tool buyer fortify (preferably B2B)
- Fluency in spoken and written English (further languages are a plus)
- Willingness and fervour for figuring out, serving to and instructing consumers
- The interest to search out new, higher tactics to resolve issues
- A powerful interest to assist groups be successful, and empathy with customers
- Enjoy troubleshooting and reporting tool insects
- Enjoy monitoring insects with a QA and construction staff
- Nice visible verbal exchange talents
- The facility to supply transparent and concise steerage via emails, over the telephone, video or in particular person
- Availability to paintings some weekend shifts
- The hours can be 14:00 to 22:00 ART
Equivalent AlternativeÂ
We will be able to make sure that folks with disabilities are supplied cheap lodging to take part within the activity utility or interview procedure, to accomplish very important activity purposes, and to obtain different advantages and privileges of employment. Please touch us to request lodging.
