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About Rainforest
Rainforest QA is a staff of sensible, devoted individuals who love operating in combination to lend a hand our consumers be successful. As a small startup, we price excessive possession, downside fixing and transferring temporarily.
Rainforest supplies High quality as a Provider (QaaS): the entirety a device corporate would possibly want — together with tooling, experience, and a personnel — to resolve purposeful checking out wishes. We’ve constructed our no-code take a look at automation platform for engineering leaders who need to catch extra insects with out slowing down the discharge procedure or burdening engineers.
Concerning the Function
We’re on the lookout for an skilled, collaborative, passionate Buyer Good fortune Supervisor to sign up for our Tribe! This CSM will information consumers thru seamless implementation, advise them on placing Rainforest into their device building lifecycle, stay them abreast of the newest product improvements and very best practices, and personal the industrial dating.
We’ve recognized an ICP that will get in fact excited once we introduce our one-of-a-kind answer. Our product is intuitive and leading edge, and our fully-managed carrier is phenomenal.
The perfect candidate has a confirmed observe document of luck operating in an early-stage startup and owing visitor relationships from onboarding to adoption and enlargement. They’re comfy and assured operating with technical personas (CTO, VP Eng, Head of Product), acquainted with the Device Construction Lifecycle (SDLC) and hooked in to growing a phenomenal visitor enjoy. You’ll function a visitor suggest — representing the voice of the buyer internally and taking part with cross-functional roles to constantly reinforce the buyer enjoy.
Obligations
- Personal a e-book of 40+ accounts with ACV of $50k+ from onboarding to adoption and enlargement
- Goal for 100%+ internet greenback retention of ICP consumers
- Act because the relied on consultant, advisor and mission supervisor to product and building groups having a look to make sure high quality device supply to their consumers
- Construct value-based relationships with consumers making sure alignment on key targets, from government sponsor to person contributor
- Supply training and coaching to reinforce adoption and utilization of Rainforest throughout the visitor group
- Establish a hit consumers and switch them into advocates and promoters as measured by means of referrals, CSAT, and NPS rankings, in addition to participation in case research, webinars and blogs
- Synthesize comments and patterns to percentage with our Product staff
About You
- 3+ years as a Buyer Good fortune Supervisor inside of a early degree SaaS generation corporate
- Need to paintings in a customer-facing position and broaden relationships with consumers at a couple of ranges
- Self assurance managing the industrial parts of shopper relationships together with renewals and upsells
- Enjoy operating with Product, Construction, Engineering, and/or QA organizations
- Talent to damage down ambiguous issues into concrete, manageable parts and assume thru optimum answers
- Observe document of deploying a consultative and solution-oriented means for patrons
- Sturdy listening talents; anyone who truly hears what the buyer wishes although it manner having to dig a degree (or a couple of) deeper
- Enjoy operating carefully with C-level executives inside of visitor organizations
- Extremely arranged, with robust mission control talents to lend a hand shoppers meet deadline-driven targets
How we’re going to praise you
- Aggressive wage
- Fairness
- Limitless paid-time off
- Corporate off-sites to bond together with your staff and discover thrilling locations around the globe
- 100% scientific, dental, and imaginative and prescient insurance plans. 85% for dependents
- Voluntary 401k program
- Paid parental depart
- Totally far flung tradition
About The Corporate
Rainforest QA is a Y Combinator corporate and has raised greater than $50 million from most sensible buyers. We’re solely far flung, with our staff dispensed all over the world. We champion a trust that lifestyles is set greater than paintings and that we’re all liable for fostering a tradition that helps a various set of existence.
A Word on Range and Inclusion
At Rainforest we consider that various groups reinforce our industry. We’re an equivalent alternative employer and don’t discriminate at the foundation of race, faith, colour, nationality, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.
