Far flung Buyer Make stronger Specialist (Colombia) at HubSpot

*Your CV should be submitted in English as a way to be regarded as*

We’re open to this consumer dwelling any place in Colombia – all we ask for is a strong web connection.

• Keep up a correspondence with shoppers by means of  telephone, are living chat, and email, to successfully get to the bottom of problems, adapting to fluctuations within the quantity of incoming inquiries.
• Practice troubleshooting frameworks to check, recreate, and examine technical queries to take away obstacles and assist shoppers get again heading in the right direction as briefly as imaginable. 
• Establish and diagnose device problems to mend and fortify the product enjoy for our shoppers.
• Make the most of the whole possible of inside assets and equipment to be informed and adapt to a rising product and a fast-changing business.
• Practice trade acumen in visitor interactions to proactively establish alternatives to develop their trade, via using our device, and convert the ones alternatives into leads for Gross sales.
• Keep up a correspondence considerate, empathetic, and whole resolutions adapted to each and every visitor, running with shoppers with their general Hubspot enjoy in thoughts that develop their companies higher. 
• Collaborate inside of HubSpot (with groups akin to Buyer Luck and Product) to retain and develop shoppers on our platform.
• Be a task style and a depended on marketing consultant by way of showcasing HubSpot values and a visitor centric way in each and every visitor interplay.

We’re searching for individuals who:

• Are fluent in English and Spanish.
• Are self-motivated, at all times curious, and constantly keen to be informed, with a enlargement mindset.
• Are efficiency orientated and reveal a powerful visitor first mentality by way of offering prime quality provider to a constant choice of shoppers day by day.
• Thrive in a dynamic and collaborative atmosphere and are pleased with alternate, ambiguity, running autonomously and the use of just right judgment to make selections that clear up for the client. 
• Are searching for to obtain common comments and training that can assist you broaden competencies related to make you a hit within the position.
• Are in a position to know and make the most of documented wisdom, in addition to  make the most of present and rising applied sciences to supply absolute best at school beef up.
• Are motivated by way of construction technical abilities, and obtaining in-depth wisdom about our product and comparable technical ideas.
• Include our HEART values and upload to our corporate tradition.
• Paintings numerous weekday shifts from 7:00 am to eight:00pm Colombian time, with imaginable weekends shifts. Time beyond regulation and vacation shifts are not obligatory, and shift matter to switch in accordance with trade want.

What onboarding/this task seems like:

• First 5 days: Get to understand HubSpot as an organization, running atmosphere, and gear. Arrange your accounts and be told all about your new place of job.
• 30 days: Be informed the bits and bobs of ways the beef up staff operates. Take observe and actual visitor instances, and sharpen the purpose in your troubleshooting. Get to understand your teammates and staff leads.
• 90 days: Deepen your experience and know about our more than a few channels of communique.
• 180 days and past: You’re able to fly by yourself. You continue to have a variety of beef up however your independence can be shining!

Abilities and Revel in:

• Motivated by way of customer-facing interplay. You might have a possibility to speak to people who find themselves very interested by running with HubSpot equipment, and it may be very rewarding to staff up with them.
• A interest for technical deep-diving and troubleshooting. We don’t at all times have the solutions in an instant, so you wish to have to experience finding them!
• Cast communique and writing abilities. We want to be fast, transparent, concise, and pleasant. We wish to get our shoppers again to paintings in a couple of minutes, and feature a great time doing it.
• Time control and group. There are many transferring portions and you will need to be aware of the correct ones on the proper time.
• A want to be informed and develop. Consistent alternate and enlargement are the one factor you’ll depend on on this business. That is thrilling in case you are open to it.
• An passion in, or figuring out of, elementary Web and data generation. You don’t want to be a grasp of coding internet programs, however the extra you realize, the better it’s going to be to resolve results for our shoppers. You’ll be the use of on-line equipment all day lengthy, so familiarity with Google Suite, JIRA, Chrome developer equipment, and others can be great to have, however no longer vital. We’ll educate you all you wish to have to understand!

At HubSpot, we worth each flexibility and connection. Whether or not you’re a Far flung worker, or paintings from the Administrative center, we wish you to begin your adventure right here by way of construction sturdy connections together with your staff and friends. 

In case you are becoming a member of our Engineering staff in a full-time position, you’ll be required to wait a regional HubSpot place of work for in-person onboarding. If you happen to sign up for our broader Product staff, you’ll additionally attend different in-person occasions akin to HubSpot’s annual PEER week, your Product Team Summit, and different in-person gatherings to proceed construction on the ones connections.

If you happen to require an lodging because of commute barriers or different causes, please tell your recruiter all over the hiring procedure. We’re dedicated to supporting applicants who might want selection preparations.