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Because the Senior Director of Buyer Enjoy & Believe (CX&T) Product Control, you are going to play a essential position in safeguarding Upwork’s platform and fostering a protected, inclusive, and faithful surroundings for our customers. Main a skilled group of Product Managers, you are going to design and execute strategic projects that offer protection to our market from fraud and abuse whilst enabling sure, protected interactions for a world group of execs. Sign up for us in shaping the way forward for agree with and protection and customer support, making sure our platform stays a thriving house for innovation and collaboration.
Obligations
- Outline, personal, and power the multi-year Believe & Protection and Buyer Carrier product roadmap to make stronger platform usability, protection, agree with, and integrity.
- Recruit, mentor, and lead a high-performing group of Product Managers, cultivating a collaborative and growth-focused tradition.
- Oversee the ideation, prioritization, and rollout of cutting edge agree with and protection and buyer toughen options, equipment, and answers to handle dangers similar to fraud, abuse, and non-compliance.
- Leverage knowledge insights and consumer analysis to deeply perceive buyer wishes and ache issues, translating those into impactful product answers.
- Spouse with Engineering, Knowledge Science, Operations, Criminal, and Design groups to ship scalable and user-friendly customer support and agree with and protection answers.
- Suggest for agree with and protection priorities around the group, making sure alignment with management and key stakeholders.
- Outline and track KPIs, iterating on agree with and protection and customer support projects to reach measurable enhancements in platform integrity and buyer self assurance.
- Keep knowledgeable on rising traits, applied sciences, and regulatory tendencies in agree with and protection, making use of those insights to Upwork’s technique and insurance policies.
What it takes to catch our eye
- 10+ years of product control enjoy, with experience in agree with, protection, safety, or integrity-focused product spaces.
- 5+ years of enjoy main and mentoring product groups in fast paced, dynamic environments.
- A confirmed talent to outline and execute strategic product roadmaps for complicated, multi-stakeholder platforms.
- Sturdy analytical abilities, with enjoy translating complicated knowledge into actionable insights and user-centric answers.
- Deep working out of market dynamics, fraud prevention, and menace control.
- Outstanding communique and stakeholder control abilities, with demonstrated enjoy presenting to govt management.
- A keenness for development inclusive, protected consumer stories that scale globally.
- Familiarity with agree with and protection equipment, techniques, and methodologies, similar to device finding out fashions, moderation techniques, or compliance frameworks, is a plus.
Come alternate how the sector works.
At Upwork, you’ll form ability answers for a way the sector works nowadays. We’re a remote-first group running in combination to create thrilling distant paintings alternatives for a world group of execs. Whilst we now have bodily workplaces in San Francisco and Chicago, lately we additionally rent full-time workers in 19 states in america.
On the core of our colourful tradition are shared values that shape the root of our group. Those values revolve round agree with, risk-taking, buyer focal point, and excellence. Our overarching venture is to create financial alternatives in order that folks have higher lives. We foster an atmosphere the place people are inspired to carry their original selves to paintings, nurturing non-public {and professional} development thru building alternatives, mentorship methods, and participation in Upwork Belonging Communities.
We show pride in offering outstanding advantages to our workers. Those come with complete medical health insurance protection for each you and your circle of relatives, limitless paid day off, a 401(ok) plan with matching contributions, 12 weeks of paid parental depart, and an Worker Inventory Acquire Plan. To discover those advantages intimately, in addition to achieve insights into our corporate values, running rules, and the total worker enjoy, we invite you to consult with our Existence at Upwork web page.
Take a look at our Careers web page to be informed extra concerning the worker enjoy.
Upwork is proudly dedicated to recruiting and protecting a various and inclusive body of workers. As an Equivalent Alternative Employer, we by no means discriminate in keeping with race, faith, colour, nationwide starting place, gender (together with being pregnant, childbirth, or similar clinical situation), sexual orientation, gender identification, gender expression, age, standing as a safe veteran, standing as a person with a incapacity, or different appropriate legally safe traits.
Moreover, a prison background test is also run on a candidate after a conditional be offering of employment is made. Certified candidates with arrest or conviction data shall be regarded as in keeping with appropriate regulation, together with the California Truthful Probability Act and native Truthful Probability ordinances.
The yearly base wage vary for this place is displayed beneath. The variety displayed displays the minimal and most wage for this place, and person base pay is dependent upon your abilities, {qualifications}, enjoy, and placement. Moreover, this place is eligible for the yearly bonus plan or gross sales incentive plan and eligibility to take part in our longer term fairness incentive program.
Annual Base Repayment
$216,500 – $300,000 USD
