We’re a fast-growing tech corporation created by way of skilled world abilities. Our product is a top-rated on-line platform for small and medium companies to develop gross sales via remarkable customer support. Our purpose is to create a frictionless buyer revel in for person customers and, on the similar time, lend a hand marketers international develop their companies by way of giving them get right of entry to to a top-notch AI-driven device.
Running at Tidio approach impacting 1000’s of businesses and hundreds of thousands in their customers. However our purchasers don’t seem to be the one ones who can develop with us. Via becoming a member of Tidio, you’ll be able to develop, too!
A couple of details about us:
- Our product is among the international’s main AI customer support answers, and our purpose is to change into no. 1.
- We’re a number of the Best 50 AI and Buyer Provider Merchandise in G2’s Highest Device Awards 2024.
- We these days charge at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI function (Lyro) solutions as much as 70% of consumers’ questions in seconds and is to be had to customers even on a unfastened plan. It’s an actual AI revolution! 🚀🤖
- Each and every month, our widget is considered by way of 350 million distinctive customers, which is 4% of the worldwide inhabitants.
- Recently, we rent over 170 unbelievable other people.
- In March 2022 we secured $25 mln in a Collection B Funding spherical (learn 👉 TechCrunch’s article to be informed extra)
- In June 2023, our per month MRR exceeded $1M.
We’re a fast-growing tech corporation created by way of skilled world abilities. Our product is a top-rated on-line platform for small and medium companies to develop gross sales via remarkable customer support. Our purpose is to create a frictionless buyer revel in for person customers and, on the similar time, lend a hand marketers international develop their companies by way of giving them get right of entry to to a top-notch AI-driven device.
Running at Tidio approach impacting 1000’s of businesses and hundreds of thousands in their customers. However our purchasers don’t seem to be the one ones who can develop with us. Via becoming a member of Tidio, you’ll be able to develop, too!
Because the Buyer Good fortune Supervisor, you are going to:
- Construct relationships with our peak purchasers.
- Serve US-based purchasers with the provision for video calls within the PDT zone (9 AM to five PM).
- Determine consumer wishes and deploy answers.
- Behavior video coaching and exhibit new options.
- Pressure adoption of our product and inspire easiest practices.
- Determine alternatives for expansion.
- Oversee a big ebook of industrial.
- Affect retention, enlargement and churn charge to your purchasers.
- Create automation and flows inside our good fortune instrument that helps your efforts.
- File on actions and effects.
- Accumulate strategic comments and percentage it internally.
- Create impactful emails and outreach campaigns to your ebook of industrial.
You’re the very best are compatible when you have:
- Skill to hide PTD zone (9 AM to five PM) from Monday to Friday.
- English talent at C2 stage or identical.
- A minimum of 2 years of earlier skilled revel in in a SaaS buyer good fortune function.
- Skill to construct mutually really helpful relationships.
- Nice figuring out of use and train others to make use of the instrument.
- Enjoy with buyer good fortune or gross sales gear (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
- A excellent figuring out of industry-standard KPIs (churn charge, retention charge, web buck retention).
- A excellent figuring out of shopper revel in gear and the {industry}.
We want to give you:
- An opportunity to paintings with probably the most peak merchandise within the buyer revel in {industry}.
- Paintings with an skilled and world workforce that frequently stocks wisdom and isn’t terrified of checking out new answers.
- Nice building alternatives – company-supported lessons and meetings.
- Contract shape in line with your personal tastes (B2B or contract of employment).
- Far flung-first paintings with versatile hours.
- 26 days off assured in a yr.
- Risk to paintings 100% remotely or ebook a Regus coworking house for your town.
- Particular person paintings gear – Macbook Professional, Dell display screen, JBL headphones? You’ll tailor the apparatus on your wishes.
- Game & wellness get advantages or its monetary identical.
- Psychological well-being program – person treatment periods and sources for staff.
- Unfastened get right of entry to to probably the most common e book/audiobook services and products.
- Common integration occasions (company-wide conferences, workforce occasions).
What occurs while you ship your CV?
- Video name with a recruiter concerning the place and the workforce.
- A recruitment task.
- Interview with the Hiring Supervisor and the recruiter.
- Be offering and fireworks 😉
Do not hesitate and observe immediately!
Range Remark
One in all Tidio’s core values is to play honest. Due to this fact, we deal with all applicants similarly. We don’t discriminate in response to race, faith, colour, nationwide foundation, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and choice of skill to Tidio is most effective in response to person advantage and {qualifications} without delay associated with skilled competence.
