[Hiring] Shopper Good fortune Supervisor @Modernhealth

Trendy Well being

Trendy Well being is a psychological well being advantages platform for employers. We’re the first world psychological well being resolution to provide workers get admission to to one-on-one, crew, and self-serve virtual assets for his or her emotional, skilled, social, monetary, and bodily well-being wishes—all inside of a unmarried platform. Whether or not any individual desires to proactively arrange tension or deal with despair, Trendy Well being guides other people to the precise care on the proper time. We empower firms to lend a hand all their workers be the most productive model of themselves, and consider in assembly other people anyplace they’re of their psychological well being adventure.

Trendy Well being is sponsored via traders like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised greater than $170 million in lower than two years, making Trendy Well being the quickest completely female-founded corporate within the U.S. to succeed in Unicorn standing.

Extra about our tradition and what you’ll be expecting whilst you sign up for the staff:

“It Takes a Village” tradition. Trendy Well being has a novel and unabashed tradition focused round prime empathy and prime responsibility – with a force to win. We’re energized via bringing in combination the most productive ability within the business to succeed in audacious targets interested in making psychological well being a power and precedence for all.
We’ve got an obsession to win. We’re extremely formidable and keen about the paintings that we do. We take pleasure in handing over excellence and our non-public perfect and we ceaselessly innovate to uniquely resolve our consumers’ wishes.
We’re responsible and will depend on each and every different. We’re a staff and dangle ourselves and each and every different responsible. We consider in clear communique and steady comments to foster a tradition of consider, reliability, and progress.
We reveal empathy. We’ve got a supportive and numerous tradition the place we bolster and uplift each and every different as we pursue our lofty targets. We inspire selflessness and a willingness to improve others, fostering a collaborative and respectful setting.
We show off a bias against motion. It is a fast paced setting. We soar into issues and start up answers. We empower our other people to make choices and experiment, iterate, and repeat till we get it proper.

Trendy Well being is an absolutely faraway body of workers and a hyper-growth corporate this is regularly known for its excellence, successful awards corresponding to International’s Maximum Cutting edge Firms of 2023 via Rapid Corporate, Best 25 Firms of San Francisco 2023, and 2023 Neatly-Being Trailblazer Award. To give protection to our tradition and lend a hand our staff keep hooked up, we require overlapping hours for everybody. Whilst many jobs would possibly serve as from anyplace on the planet—see person task list for extra—staff individuals who reside out of doors the Pacific time zone should be comfy running early within the morning or overdue at night time; all full-time workers should paintings a minimum of six hours between 8 am and 5 pm Pacific time each and every workday.

We’re in search of pushed, ingenious, and passionate people to enroll in in our undertaking. An inclusive and numerous tradition are key parts of psychological well-being within the place of work, and that begins with how we construct our personal staff. In case you are enthusiastic about a job, we would love to listen to from you!

The Position

As an Endeavor Shopper Good fortune Supervisor, you personal Trendy Well being’s large-scale employer relationships from release via contract renewal. You might be liable for partnering with Fortune 100 firms to force product adoption and engagement, and over the years consumer retention and progress. You spouse carefully with senior HR executives and trade leaders, serving as product professional, strategic marketing consultant, and psychological well being champion. Your partnership with Trendy Well being’s purchasers and inner product staff permits us to repeatedly strengthen the capability and advantages of the platform.

This position stories to the Sr. Supervisor of Shopper Good fortune. Splendid applicants have prior enjoy managing large-scale consumer relationships, and are comfy examining information and the usage of it to make strategic and consultative suggestions. We’re in search of any individual who is happy to undoubtedly affect the lives of hundreds of thousands in a extremely visual position.

We’re most effective bearing in mind applicants within the Pacific and Mountain time zone for this position. This place isn’t eligible to be carried out in Hawaii.

What You’ll Do

Organize a portfolio of Endeavor Accounts, serving because the face of Trendy Well being for our best possible precedence consumers
Construct and arrange relationships with a vast vary of worldwide stakeholders together with Get advantages Managers, HR Executives, and specialists
Spouse with purchasers to outline and execute a customized program technique for Trendy Well being that integrates inside of their broader get advantages choices
Convert those purchasers into Trendy Well being champions, leveraging their luck for references and case research
Strategically makes use of information and insights to steer determination making the usage of storytelling and make actionable suggestions that tell the expansion and long-term luck of the partnership
Use account information in Looker and Salesforce to grasp and diagnose consumer well being and alternative/chance
Force luck in tangible metrics (e.g. advanced wellness results, advantages, retention and renewals, or product growth)
Collaborate cross-functionally with Product, Operations, Gross sales, and Scientific Care to recommend for purchasers and force a success adoption of Trendy Well being

Who You Are

5+ years’ enjoy managing relationships or promoting to HR leaders or purchasers throughout the B2B tech. Studying & building, and/or employer get advantages area most popular
Sturdy interpersonal, relationship-building and listening talents, and a confirmed monitor document of luck with strategic accounts
Talent to leverage information, storytelling and make actionable suggestions
Enticing presentation talents, and a need to guide tasks with prime visibility
Pleasure for tackling and constructing processes round new demanding situations: you experience problem-solving, have a prepared consideration to element, and are motivated to force ongoing staff development
The versatility and agility to paintings cross-functionally in a fast paced setting with a way of urgency and demonstrated initiative and independence
A honest pastime in and empathy on your purchasers and associates
Pastime for our undertaking and figuring out of the healthcare/advantages area
Intellectually curious and a quick learner
Talent to steer practical tasks and advise management often

Advantages

Basics:

Clinical / Dental / Imaginative and prescient / Incapacity / Existence Insurance coverage
Prime Deductible Well being Plan with Well being Financial savings Account (HSA) choice
Versatile Spending Account (FSA)
Get entry to to coaches and therapists via Trendy Well being’s platform
Beneficiant Time Off
Corporate-wide Collective Pause Days

Circle of relatives Enhance:

Parental Go away Coverage
Circle of relatives Forming Get advantages via Carrot
Circle of relatives Help Get advantages via UrbanSitter

Skilled Construction:

Skilled Construction Stipend

Monetary Wellness:

401k
Monetary Making plans Get advantages via Beginning

However wait there’s extra…!

Annual Wellness Stipend to make use of on pieces that advertise your general properly being
New Rent Stipend to lend a hand quilt work-from-home setup prices
ModSquad Neighborhood: Digital occasions like lively ERGs, vacation themed actions, team-building occasions and extra
Per month Cellular Telephone Compensation

Equivalent Pay for Equivalent Paintings Act Data

Please consult with the levels under to seek out the beginning annual pay vary for people making use of to paintings remotely from the next places for this position.

Zone 1: San Francisco Bay Space and New York Town Metro
Zone 2: All different California places and Seattle, WA
Zone 3: All different New York places, All different Washington places, Washington DC, Austin,
TX, CT, IL, MA, NH, NJ, OR, RI, VT
Zone 4: All different Texas places, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Repayment for the position is dependent upon quite a few elements, together with a candidate’s {qualifications}, talents, competencies, and enjoy and would possibly fall out of doors of the variety proven. Levels aren’t essentially indicative of the related beginning pay vary in different places. Complete-time workers also are eligible for Trendy Well being’s fairness program and unbelievable advantages package deal. See our Careers web page for more info.

Relying at the scope of the position, some levels are indicative of On Goal Income (OTE) and contains each base pay and fee at 100% fulfillment of established goals.

Zone 1

$148,750—$175,000 USD

Zone 2

$148,750—$175,000 USD

Zone 3

$133,875—$157,500 USD

Zone 4

$133,875—$157,500 USD

Beneath, we’re asking you to finish id data for the Equivalent Employment Alternative Fee (EEOC). Whilst we’re required via regulation to invite those questions within the layout supplied via the EEOC, at Trendy Well being we all know that gender isn’t binary, and we acknowledge that those classes don’t mirror our workers’ complete vary of identities.

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