Buyer Fortify Supervisor [English + German]
This isn’t a other folks control place
About komoot
In regards to the position
Do you experience guiding customers to the appropriate answers? Does fixing tough issues really feel rewarding? Have other folks informed you that you’ll provide an explanation for issues obviously each in individual and in writing? If that is so, we’d love to listen to from you.
What you’ll do
Fortify our customers by way of electronic mail in addition to resolution their questions about all channels (tickets, boards, social media, retailer critiques, and so on).
As the primary level of touch, take possession of purchaser inquiries and pressure each and every factor towards a swift and efficient answer.
Arrange instances from begin to end, from preliminary document and replica to writing worm experiences and reaching answer.
Deal with technically complicated and escalated instances.
Paintings with builders and QA to search out and remedy essential insects within the wild.
Successfully collaborate and keep up a correspondence with staff individuals on duties comparable to clearing price tag backlogs as they arrive up.
Help with managing tasks and processes that goal to fortify how we reinforce our shoppers.
Occupied with how we paintings?Â
Core Conversation time between 10 am – 3 pm (Berlin Time). We all know other folks have other existence, which is why we’ve versatile operating hours with core time for synchronous interplay. You’ll arrange your workday in the best way that most nearly fits you, your circle of relatives, and your wishes.
We paintings on a undertaking foundation in cross-functional groups to be sure that we collaborate on our targets, transfer ahead easily with open traces of conversation, and reach effects as a staff.
Each Monday morning, we’ve a whole-company presentation the place you listen about tasks around the trade, encourage each and every different, and percentage nice paintings. Â
We use gear like Trello, Slack, Miro, Zoom, and Google Power each day to stick attached, collaborate simply, and set up tasks. Â
You’ll achieve success on this place should you
Are excited to sign up for a buyer reinforce staff for the long term to make an have an effect on on how other folks revel in the outside.
Have exceptional conversation abilities in German and English. Further languages (e.g. Dutch, Italian, Spanish) are welcome.
Are open to versatile scheduling, together with occasional weekend reinforce.
Have 2+ years revel in operating in on-line or tech reinforce, and also you like it. Â
Have a pointy eye for figuring out and reporting technical insects, with confirmed revel in in troubleshooting and guiding shoppers thru resolving problems successfully.
Have revel in operating on making improvements to reinforce processes and documentation.
Can provide an explanation for complicated technical subjects to each colleagues and shoppers with a variety of technical experience.
Are extremely self-driven, accountable, well-organized, and in a position to take care of competing priorities.
Are certain, interested by our customers’ wishes, and willing to fortify their revel in.
Be interested in how AI may toughen reinforce processes and buyer reports.
Have a keenness for out of doors sports activities, cellular apps, wearables, or motorbike computer systems.
Why you’ll like it
Your paintings will give a contribution to serving to hundreds of thousands of other folks experience pretty out of doors reports.
We’ve been a remote-working corporation since 2017, that means: We’re distant by way of default, have frameworks and programs in position, and know the way to do it effectively.
You’ll turn out to be an very important a part of our various and world staff, with colleagues primarily based in 19+ nations throughout Europe.
You’ll paintings from anywhere you need, be it a seashore, the mountains, your home, or anyplace else that lies in any time zone between UTC-1 and UTC+3.
38 paid days off (inclusive public vacations) – you might be unfastened to take the ones days on every occasion it fits you, together with a hard-earned wintry weather vacation smash.
We like seeing other folks develop. That is why each and every staff member will get €2,000 and three further days to spend on skilled construction each and every yr. Categories, meetings, books – your selection!
Prices lined in your co-working house club or your work-from-home place of work setup and the newest units and gear to do your highest paintings.
Dive somewhat deeper and be told…
