[Hiring] Technical Creator @Lastpass

LastPass is searching for a Technical Creator:

We’re looking for a self-motivated and strategic Technical Creator to enroll in our Virtual Reinforce Content material staff inside the Buyer Enjoy division.

In regards to the staff:

Our Virtual Reinforce Content material staff features a extremely skilled {and professional} videographer, in addition to a number of technical writers with various ranges of experience and specialised wisdom in role-adjacent fields.

If you’re hooked in to complicated downside fixing and motivated via scale, then that is the function for you!

Who will you’re employed with?

Along with running with the Virtual Reinforce Content material staff, this function will collaborate with plenty of cross-functional groups around the group to deal with and fortify spaces that have an effect on the client enjoy. The principle key companions are the groups assigned within the Product area, however you are going to additionally paintings with buyer improve, buyer luck, product advertising, and technical dating managers to spot buyer wishes and easy methods to deal with the ones wishes via efficient improve answers. Our function is to advertise self-service and case/name deflection via offering shoppers with complete and correct improve sources.

What are probably the most thrilling demanding situations you are going to be running on?

• Product Reinforce Web site – You are going to create, post, and take care of skilled virtual content material (articles, person guides, and so on.) considering serving to shoppers self-assist.
• Go-Purposeful Groups – You are going to collaborate carefully with product, building, improve, and advertising groups to organize for releases and fortify the client enjoy.
• Knowledge Research – You are going to analyze metrics to lead strategic content material selections, establish gaps, and extract actionable insights.
• Taste Information – You are going to assist streamline writing kinds, outline terminology, and collaborate with staff contributors to create a complete taste information for product documentation.
• Localization Technique – You are going to help in coordinating content material translations to improve LastPass’ development into world markets.

What does it take to paintings at LastPass?

• Writing and grammar talents at a talented degree in English
• Confirmed enjoy in growing minimalistic self-help sources
• Enjoy with structured content material (DITA XML required)
• Enjoy with managing and the usage of same old running methods (macOS, Home windows) and cell platforms (iOS, Android)
• Just right working out of instrument building processes
• Confirmed interpersonal talents having the ability to construct robust relationships with teammates and different cross-functional groups
• Self-starter having the ability to paintings successfully beneath restricted supervision in a remote-first setting
• Talent to supply writing samples that show technical writing talents

It is nice, however no longer required:

• Enjoy with symbol/video enhancing instrument (e.g., Snagit, Figma, Miro, Camtasia)
• Enjoy with information packages (e.g., Tableau, PowerBI) and examining & using information to force selections about improve content material
• Elementary working out of ways APIs and integrations paintings
• Enjoy with billing methods and protocols for on-line acquire flows
• Familiarity with Salesforce Enjoy and/or Salesforce Provider Cloud products and services
• Enjoy with chatbots and/or generative AI parts