We’re a fast-growing tech corporation created by way of skilled global skills. Our product is a top-rated on-line platform for small and medium companies to develop gross sales thru exceptional customer support. Our function is to create a frictionless buyer enjoy for person customers and, on the similar time, lend a hand marketers international develop their companies by way of giving them get admission to to a top-notch AI-driven software.
Running at Tidio approach impacting 1000’s of businesses and tens of millions in their customers. However our shoppers aren’t the one ones who can develop with us. By way of becoming a member of Tidio, you’ll develop, too!
A couple of information about us:
- Our product is among the international’s main AI customer support answers, and our function is to turn out to be no. 1.
- We’re a number of the Most sensible 50 AI and Buyer Carrier Merchandise in G2’s Perfect Tool Awards 2024.
- We these days price at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI characteristic (Lyro) solutions as much as 70% of consumers’ questions in seconds and is to be had to customers even on a unfastened plan. It’s an actual AI revolution! 🚀🤖
- Each and every month, our widget is considered by way of 350 million distinctive customers, which is 4% of the worldwide inhabitants.
- Recently, we rent over 170 incredible other people.
- In March 2022 we secured $25 mln in a Sequence B Funding spherical (learn 👉 TechCrunch’s article to be told extra)
- In June 2023, our per month MRR exceeded $1M.
Because the Buyer Good fortune Supervisor, you’ll:
- Construct relationships with our peak shoppers.
- Serve US-based shoppers with the supply for video calls within the PDT zone (9 AM to five PM).
- Determine shopper wishes and deploy answers.
- Behavior video coaching and show off new options.
- Pressure adoption of our product and inspire highest practices.
- Determine alternatives for enlargement.
- Oversee a big e book of industrial.
- Affect retention, enlargement and churn price on your shoppers.
- Create automation and flows inside of our good fortune device that helps your efforts.
- File on actions and effects.
- Gather strategic comments and proportion it internally.
- Create impactful emails and outreach campaigns on your e book of industrial.
You’re the highest have compatibility in case you have:
- Skill to hide PTD zone (9 AM to five PM) from Monday to Friday.
- English talent at C2 degree or similar.
- A minimum of 2 years of earlier skilled enjoy in a SaaS buyer good fortune position.
- Skill to construct mutually advisable relationships.
- Nice working out of easy methods to use and train others to make use of the device.
- Enjoy with buyer good fortune or gross sales gear (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
- A just right working out of industry-standard KPIs (churn price, retention price, internet buck retention).
- A just right working out of purchaser enjoy gear and the {industry}.
We want to give you:
- An opportunity to paintings with one of the crucial peak merchandise within the buyer enjoy {industry}.
- Paintings with an skilled and global crew that frequently stocks wisdom and isn’t petrified of checking out new answers.
- Nice building alternatives – company-supported classes and meetings.
- Contract shape in line with your personal tastes (B2B or contract of employment).
- Far flung-first paintings with versatile hours.
- 26 days off assured in a 12 months.
- Risk to paintings 100% remotely or e book a Regus coworking area on your town.
- Person paintings gear – Macbook Professional, Dell display screen, JBL headphones? You’ll tailor the apparatus in your wishes.
- Recreation & wellness get advantages or its monetary similar.
- Psychological well-being program – person treatment periods and assets for workers.
- Unfastened get admission to to one of the fashionable e book/audiobook services and products.
- Common integration occasions (company-wide conferences, crew occasions).
What occurs whilst you ship your CV?
- Video name with a recruiter in regards to the place and the crew.
- A recruitment task.
- Interview with the Hiring Supervisor and the recruiter.
- Be offering and fireworks 😉
Do not hesitate and follow straight away!
Variety Remark
One in every of Tidio’s core values is to play honest. Subsequently, we deal with all applicants similarly. We don’t discriminate in response to race, faith, colour, nationwide foundation, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and choice of skill to Tidio is handiest in response to person advantage and {qualifications} immediately associated with skilled competence.
