Far off Senior Consumer Knowledge Implementation Supervisor at Subscript

Knowledge Answers works with new consumers to arrange their information in Subscript and examine the whole lot is proper

The fundamentals

• The product ✨: We are development the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to bill their consumers, inform their ARR tale, and observe accounting earnings, multi function position—irrespective of how complicated their consumers’ contracts are
• The position you’ll be able to play on our workforce:
• You’ll be able to be the primary level of touch for brand spanking new consumers after they have got signed directly to Subscript 🙌🏽, and can paintings with them thru complicated, data-intensive implementations 🤔. You’ll be able to hook our new consumers as much as their supply information, assist them blank and validate their information in Subscript, and assist do the forms of research that give them essentially the most worth 👍🏽.
• Over the process each and every implementation, you’ll be able to paintings to get ARR metrics, invoices, and accounting earnings blank and whole, referencing purchasers’ CRMs (e.g. Hubspot, Salesforce), normal ledgers (e.g. Quickbooks, Xero), billing equipment (e.g. Stripe, Maxio, Chargebee), and spreadsheets. To get there, we depend closely on spreadsheets, exterior APIs, complex SQL, and from time to time Python.
• You’ll be able to be the 5th member of the Knowledge Answers workforce, and can assist outline what the position turns into as we develop! You’ll be able to paintings carefully with the entire corporation, together with our co-founders Sidharth Kakkar and Michelle Lee. They previously constructed and effectively exited a b2b saas corporation known as Freckle Schooling, and that is their 2nd start-up.
• We are a tender corporation with a lean workforce (most effective 14 other people!), so you’ll be able to have an enormous say in how we form and construct all portions of our group 👯‍♂️. You’ll be able to have a ton of autonomy in defining + iterating on absolute best practices and processes to in point of fact assist each our consumers AND our teammates succeed in the moon!
• As a senior implementation supervisor, you’ll be able to no longer most effective paintings immediately with the brand new purchasers you are taking on, but in addition beef up different workforce contributors as they stumble upon new demanding situations and may be told out of your enjoy and perception.
• The method we paintings:
• We’re an asynchronous 🕛 workforce
• we do not do scheduled inner conferences, so the majority of conversation is to be had to anyone at any time in written documentation, whole-company Slack channels, and video documentation. If you are ill of useless conferences, that is where for you!
• We function totally autonomously 💃🏿
• no person will let you know what to do; everybody will get clear context and information about the corporate targets and you’ll determine the way to paintings in opposition to them with the remainder of the workforce!
• It is a faraway activity 🌎 – paintings any place you wish to have
• Even if we’re totally faraway and asynchronous internally, our purchasers are far and wide the sector; you’ll be able to be taking are living calls maximum days of the week with consumers in California, Australia, or US-East, so a considerable overlap for your operating hours is a will have to! You’ll be expecting to be operating US-Pacific hours
• We are a workforce that loves operating in combination
• we adore enjoying board video games 🎲 (those we do synchronously 🙂). Complete-time workforce contributors join up a couple of instances in step with 12 months for are living off-sites around the globe (bills paid!)

Our interview procedure

We adore to be in point of fact clear and communicative about the whole lot at Subscript, together with our interview procedure:

Our interview procedure is designed to concentrate on your instinct with analytics, and your skill to keep up a correspondence obviously (each written and by means of recorded video). We are an absolutely asynchronous corporation, in order that’s how we can keep up a correspondence on this interview procedure too 🙂 .

The interview will focal point round your skill to grasp, beef up, and have interaction our superior consumers 🤝

1. First, we’re going to ask you to paintings on spreadsheet activity very similar to the kind of information paintings you’ll be able to be doing with our consumers! As a part of this simulation, you’ll be able to get a possibility to invite explanation questions concerning the information 🔢.
2. Subsequent, you’ll be able to paintings thru a SQL workout the use of postgres to turn your skill in operating with databases. We will give you the information and main points at the required output, and you’ll be able to give you the question to get there.
3. You’ll be able to subsequent have a possibility to sing their own praises your buyer conversation, as you create a work of purchaser documentation that is crucial to the client onboarding procedure + lays the groundwork for the client’s persevered luck! You’ll be able to then use that to file to steer a are living kick-off name with a brand spanking new Subscript buyer (who we can be taking at the position of for the needs of the interview 🥸).
4. In any case, you’ll be able to have a possibility to satisfy and communicate with one in every of our cofounders. This is not graded or utilized in analysis—it is purely a possibility so that you can pass to grasp us higher and solution any lingering questions you could have. After all, we additionally inspire you to invite any questions alongside the way in which! It can be crucial for us that our corporation and dealing taste is a great have compatibility for you and that you’ve got the whole lot you wish to have to make the appropriate resolution.

It’s possible you’ll understand there is not any “workforce have compatibility” or “tradition interview” incorporated—our focal point at the output above all else. Other other people with other operating types can all be stellar teammates in their very own method! The vital phase for us is the effects.

Necessities

• Our ultimate candidate loves information 🥰 (inspecting it, speaking about it, advising our consumers the use of it). You’ll be able to be appearing as a key strategic marketing consultant to our consumers the use of that information!
• We are searching for…
• SQL mastery
• critical spreadsheet abilities
• enjoy soliciting for and studying JSON information from APIs
• delight in attending to completely blank information
• familiarity with B2B SaaS industry fashions
• skill to paintings US-Pacific time
• 8+ years related enjoy
• We are additionally glad to look (however do not require)…
• convenience in Python
• enjoy with normal ledgers utilized in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)
• publicity to CRM equipment (Hubspot and Salesforce)
• You are type, empathetic, and communicative 😄. Each externally, as you’ll be able to be participating carefully with consumers, in addition to internally, as you’ll be able to be supporting with the wider workforce in written medical doctors 📄 + recorded movies.

Advantages

Like several start-ups we are scrappy, however no longer scrappy on repayment: Subscript is dedicated to paying our superior workforce contributors at market-rate. We are funded by way of First Spherical Capital and sponsored by way of a number of Angels at high-growth b2b saas firms.