Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)
As a Buyer Give a boost to Specialist, you’ll paintings immediately with HubSpot consumers throughout telephone, chat, and internet channels to unravel product-related queries as a depended on marketing consultant. You can ship a human and proactive make stronger revel in, making use of inventive problem-solving to lend a hand consumers optimise their use of HubSpot equipment and develop their companies. Collaboration inside of a dynamic group surroundings will foster a good, inclusive tradition the place steady studying and comments are inspired.
We’re a hybrid group, with this position being open in our Dublin place of job, Berlin place of job, with faraway and flex choices for each Germany and Eire.
This position is a full-time place.Â
We’re in search of individuals who:
- Are fluent in English and German
- Have at least 1 12 months of revel in in a visitor make stronger or technical make stronger position, ideally inside of a instrument or generation corporate
- Have a robust basis in technical troubleshooting and experience delving into complicated technical queries
- Are adept at working out and the use of product documentation to unravel visitor problems successfully
- Are self-motivated, all the time curious, and persistently keen to be informed, with a expansion mindset
- Revel in growing technical talents and obtaining complete wisdom of our product and connected technical ideas
- Display a robust customer-first mentality and experience serving to others via including long-term worth
- Thrive in a dynamic and collaborative surroundings and are happy with ambiguity
- Include our HEART values and give a contribution undoubtedly to our corporate tradition
On this position, you’ll:
- Utilise telephone, are living chat, and internet tickets to spouse with consumers, successfully resolving problems and adapting to fluctuating inquiry volumes
- Observe industry acumen to visitor eventualities to proactively establish demanding situations and alternatives
- Take away technical obstacles for purchasers and information them via quite a lot of equipment inside of HubSpot
- Independently utilise make stronger assets and equipment to understand new and technical knowledge
- Put into effect troubleshooting frameworks to check, mirror, and examine technical queries, minimising escalations and determination time
- Establish and diagnose instrument problems to improve the product revel in for purchasers
- Ship considerate, empathetic, and complete resolutions adapted to each and every visitor, facilitating their industry expansion
- Collaborate inside of HubSpot to deepen visitor engagement with our platform and improve total visitor revel in
- Function a job style and depended on marketing consultant, demonstrating a customer-first mindset and taking possession of even essentially the most complicated and delicate problems
