Faraway Product Supervisor, Trade Answers (part-time) at Hardly ever Decaf

Our new angle

On this foundational position, you’re going to suppose key tasks from our founder, permitting them to concentrate on strategic expansion projects and function extra in a consulting capability. You’ll lead the day by day transformation of our purchasers’ companies thru expertise, turning into the cornerstone of our product control efforts.

This place will start as a part-time position, that specialize in 1 of our present purchasers, with the prospective to transition right into a full-time place managing 2-3 shopper initiatives as we develop in combination.

In case you are fascinated by taking possession in a pioneering place, managing initiatives from conception to implementation, and seeing your concepts materialize into tough equipment that reshape how other folks paintings, this place gives the easiest platform in your abilities and ambitions.

Shopper engagement

• Deeply perceive shopper operations: Interact with purchasers by means of video calls, Slack messages, Loom movies, and different communique equipment. Ask probing questions to realize a complete figuring out in their industry processes and ache issues.
• Act as a depended on guide: Construct sturdy relationships with purchasers, turning into the go-to skilled on their industry inside of our crew. Recommend for shopper wishes and make sure their views are thought to be in all selections.
• Triage and explain shopper requests: Obtain, prioritize, and interpret shopper requests. Create actionable duties and tickets in our mission control device. Search explanation when important to verify complete comprehension of necessities.
• Information purchasers thru discovery: Lend a hand purchasers in articulating their wishes and refining their processes. Facilitate workshops or brainstorming periods to discover hidden demanding situations and alternatives.

Trade Procedure Research and Documentation

• Expand and record workflows: Create detailed procedure maps, workflows, and knowledge go with the flow diagrams to correctly constitute shopper operations. Use equipment like Whimsical to visualise processes.
• Redesign processes for potency: Collaborate with purchasers to spot inefficiencies or bottlenecks. Suggest and record progressed processes that align with industry targets.
• Analyze industry common sense: Damage down complicated industry laws and common sense into comprehensible parts. File nuances and exceptions to lead our design and building crew.

Answer Design and Necessities Control

• Collaborate on resolution design: Paintings intently with the founder/product strategist, dressmaker, and building crew to conceptualize answers. Take part in iterative prototyping at more than a few constancy ranges.
• Collaborate on knowledge structure: Be certain the answer’s construction and navigation align with shopper wishes along our dressmaker. Regulate in accordance with comments and an intensive figuring out of proposed answers.
• Expand detailed product necessities: Translate shopper wishes into transparent, detailed product specs and examined necessities within the type of person actions, person tales, and person eventualities. Be certain all stakeholders have a shared figuring out of expectancies. Personal and iterate those necessities in accordance with comments and collaboration from the buyer, designers, and building crew.
• Prioritize options and duties: Steadiness shopper targets with technical feasibility and useful resource constraints. Collaborate with our technical crew to create and deal with a product backlog, prioritizing pieces to maximise affect and make sure environment friendly building.
• Deal with complete documentation: Stay product specs, shopper processes, and selections up-to-date. Be certain documentation is out there to all crew individuals.

Undertaking Control and Communique

• Supply common shopper updates: Stay purchasers knowledgeable about mission growth, upcoming milestones, and any adjustments to timelines. Get ready and proportion standing experiences or mission dashboards as wanted.
• Arrange mission timelines: Create and oversee mission schedules to verify well timed supply of options and merchandise. Coordinate with crew individuals to align on points in time and dependencies.
• Facilitate crew collaboration: Advertise efficient communique between purchasers, designers, builders, and different stakeholders. If important, lead conferences or stand-ups to synchronize efforts and cope with any blockers.
• Be certain easy implementation: Oversee the rollout of answers, coordinating checking out and comments loops. Deal with any problems promptly to reduce affect on shopper’s industry continuity.

Steady Development

• Analyze resolution effectiveness: Assess the efficiency and affect of applied answers. Collect shopper comments and utilization information to spot spaces for enhancement.
• Suggest improvements: Suggest enhancements or new options in accordance with research and trade very best practices. Prioritize improvements in collaboration with purchasers and the improvement crew.
• Keep up to date on trade developments: Stay abreast of traits in product control, B2B device, and related applied sciences. Proportion insights with the crew to tell our methods and answers.
• Refine interior processes: Give a contribution to making improvements to our methodologies for product building and shopper control. File courses realized and very best practices for long run initiatives.

Location

Required Abilities and Enjoy

• Bachelor’s stage in Trade Management, Knowledge Techniques, Laptop Science, or a similar box: Or an identical sensible enjoy.
• >3 years of enjoy as a Product Supervisor for B2B device: Confirmed background in development operational device for companies, ideally at startups or technology-forward consulting corporations.
• >3 years as a Trade Analyst or Trade Marketing consultant:  or an identical sensible enjoy. Demonstrated skill to research industry processes and translate them into technical necessities.
• Experience in translating industry necessities into technical answers: You’ll have a powerful figuring out of each the industry and technical worlds, permitting you to paintings successfully with builders and make sure the device aligns with industry goals. You must have the ability to make knowledgeable selections about resolution design, making sure that every one stakeholders—whether or not technical or non-technical—are at the identical web page.
• Very good communique and language abilities: Robust command of commercial English, each written and spoken. Talent to obviously provide an explanation for complicated knowledge and make a selection top-of-the-line communique medium (e.g., design feedback in Figma, activity descriptions in Perception, Loom movies, procedure maps in Whimsical). Demonstrated talent in leveraging more than a few equipment to verify transparent and concise communique. In a position to main and facilitating shopper calls, catching and addressing main points in each written and verbal interactions.
• Happy with a contemporary, faraway paintings atmosphere: Talent or skill to temporarily be told equipment like Slack, Figma, ClickUp, Perception, Airtable, Zapier and virtual whiteboards (Whimsical). Talent to be in contact proactively and paintings each asynchronously and synchronously.

It is a part-time position to begin, with repayment starting from $2,300 USD to $3,300 USD per 30 days (2.5 day dedication), relying for your have compatibility and enjoy. You need to be expecting the full-time position to be roughly double that repayment.

We’re first of all looking for any individual part-time, with the sturdy possible to transition right into a full-time position as we develop in combination.

In the event you had been to return aboard full-time, those are our perks—

• Paintings Hours: Include a versatile, 35-hour paintings week that emphasizes a wholesome work-life steadiness.
• Holiday: Revel in 30 days of paid holiday, collecting 2.5 days per 30 days. This contains native vacations.
• Corporate Vacations: Have the benefit of a handful of company-wide vacations every 12 months.
• Paintings Setting: Enjoy an asynchronous-first, calm, and deep paintings atmosphere impressed via a hit faraway firms like Doist, Buffer, and GitLab. Be told extra in regards to the async-first philosophy right here.
• Stipend: Obtain a finding out and productiveness stipend of $1,500 a 12 months to strengthen your paintings and private existence. This contains investment for AI equipment like ChatGPT and club to skilled finding out communities.
• Expansion Alternative: Alternative to get in on the ground-level of a rising corporation, with the prospective to form the way forward for how we ship our services and products.

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