![[Hiring] Technical Customer Support Specialist @Lodgify](https://www.mystudyblogs.com/wp-content/uploads/2024/10/Hiring-Technical-Customer-Support-Specialist-@Lodgify.jpeg)
⭐ Who we’re
Lodgify is not only any startup, we are a fast-growing corporate main the holiday condo trade with our cutting edge tool. And we raised $30M to just do that!
Our platform empowers belongings house owners and bosses to successfully set up and marketplace their condo companies on-line. We’re a world group of greater than 350 other people and over 60 other nationalities, based within the center of sunny Barcelona.
⭐ Concerning the position
At Lodgify, we’re hiring a Technical Buyer Enhance Specialist to sign up for our group totally faraway from any location in Latin The us or the Caribbean!
We’re in search of a tech-savvy skilled to change into a professional within the Lodgify tool. On this position, you’ll use that experience to offer technical enhance, troubleshoot complicated problems, and make sure prime buyer pride thru remarkable provider. You are going to lend a hand our consumers in connecting Lodgify with the principle reservation platforms built-in with Lodgify (i.e. Airbnb). And in circumstances of connection problems, we think you to take the initiative to find the foundation purpose and remedy it every time conceivable, by way of investigating the issue whilst helping the shoppers!
⭐ How will you are making an affect?:
- Supply steerage to customers on other connection sorts.
- Proactively troubleshoot extra complicated technical problems with purchasers, associated with our platform integrations.
- Take suitable motion and information consumers to get to the bottom of their problems.
- Reply to requests for help by way of e-mail, tickets, or chats.
- Ship very good customer support, making sure prime pride.
- Deal with sturdy shopper relationships thru telephone, chat, e-mail, and screen-sharing enhance.
- File buyer comments and problems to related groups and apply up as wanted.
⭐ What makes you a perfect are compatible:
- Revel in in technical buyer enhance or a an identical position.
- Robust verbal and written conversation talents in English.
- Persistence, consideration to element, and sturdy logical considering.
- Skill to paintings independently and set up more than one priorities in a fast moving surroundings.
- Revel in with CRM and enhance equipment like Zendesk, Intercom, or Freshdesk.
- Sure angle and a powerful sense of accountability.
- Eagerness to be informed about era.
⭐ How are you able to earn further bonus issues?
- Familiarity with primary OTAs (e.g., Airbnb, Reserving.com, HomeAway/VRBO, Expedia) is a plus!
Why you’ll love us:
You’ll be a part of a increasing, dynamic corporate with a actually world group. At Lodgify, we’re stuffed with contagious power, onerous paintings, and fervour for what we do. We have fun variety and are proud to recognize various backgrounds, views and talents in our group; dedicated to making a office the place everyone seems to be heard and feels a way of belonging.
What is in it for you?
🌎 The liberty to work at home.
💰Wage in EUR/USD!
🖥️ We perceive the significance of getting the proper equipment for the process, particularly in a faraway atmosphere: Expense Protection for Computer systems & Units.
💟 Nice tradition & operating surroundings with a world group of over 60 other nationalities.
🎉 Commute to our once a year team-building occasions at corporate’s expense.
🤑 Spice up your incomes possible with our referral program that gives paid reimbursement.
📈 Dive right into a occupation journey with never-ending alternatives for expansion and construction.
💥 Boost your faraway paintings regimen with a splash of amusing! Sign up for us for digital group actions.
So, what are you looking ahead to? Follow now!
All packages and CVs will have to be submitted in English 😉
