Far flung Buyer Good fortune Supervisor at MemberSpace

✨ Highlights

• MemberSpace is a SaaS that provides a club paywall to any a part of an present web page.
• We’re a bootstrapped and winning corporate.
• Our staff is 100% far flung.
• Searching for a complete time Buyer Good fortune Supervisor (CSM) who most commonly overlaps with our core operating hours of 10am to 6pm ET.
• You will have to be capable of write and talk very obviously in English.
• This function calls for average revel in (3+ years).
• Aggressive wage with long run bonus/elevate alternatives.

✨ The Position

As our first Buyer Good fortune Supervisor, you’ll be the bridge between our consumers and our product. To begin with you’ll paintings with the co-founders to assist construct inside processes and programs for our inside CSM purposes. Ultimately you’ll be liable for using long-term buyer pleasure and retention. This function will contain operating carefully with each consumers and inside groups, offering comments, and making sure the sleek supply of our answers.

✨ Key Duties

• Increase Inside Techniques:  After finding out how our industry purposes, paintings with the co-founders to broaden a buyer well being rating, day-to-day processes, and KPIs that long run CSMs can combine into.
• Courting Development: Increase and deal with sturdy relationships with celebrity consumers, appearing as the principle level of touch.
• Buyer Retention: Track buyer well being metrics, supply help, and determine alternatives to fortify buyer retention and pleasure.
• MRR Retention: Proactively develop contract worth with upper tier plans, making sure that consumers are engaged and spot endured worth in our product.
• Overall Earnings Retention: Proactively develop general income from consumers (MRR + transaction charges), making sure that consumers see the longer term worth for his or her industry.
• Buyer Coaching: Supply as wanted  product coaching and training to verify consumers totally perceive and use our resolution successfully.
• Buyer Comments: Act because the voice of the client internally through offering comments to our product and building groups to assist fortify the product providing.
• Drawback Fixing: Paintings with consumers to get to the bottom of problems, making sure a prime stage of shopper pleasure.
• Reporting: Monitor and file on buyer luck metrics and KPIs to measure luck and determine spaces for growth.

✨ What We’re Having a look For

• 3+ years of revel in in buyer luck, account control, or a similar function in a SaaS or tool corporate.
• Confirmed monitor report of establishing sturdy buyer relationships and using buyer pleasure.
• Sturdy problem-solving talents and the facility to suppose strategically about buyer wishes and answers.
• Superb conversation talents: verbal, written, and head to head Zoom calls.
• Talent to paintings independently, arrange a couple of purchasers, and prioritize duties successfully.
• Enjoy the use of buyer luck gear and CRM programs
• A keenness for serving to consumers be triumphant and a proactive, sure angle.

✨ Key Advantages

• Wage for this function is $90,000 USD
• 20 PTO days plus 13 federal vacations
• Prices lined for endured finding out alternatives, tool, and kit you might want to do your activity
• We satisfaction ourselves on being a low-stress and calm corporate with only a few conferences
• As much as 100% top rate protection for scientific, 100% protection for dental and imaginative and prescient
• 4% matching 401(ok)