Far flung Technical Strengthen Engineer at Judicial Techniques, Inc

Time zones: EST (UTC -5), CST (UTC -6)

Concerning the Position:

We’re in search of a pushed and skilled Technical Strengthen Engineer to enroll in our dynamic staff. You’re going to play a pivotal function offering technical toughen and troubleshooting for our jury leadership tool packages and making sure shopper delight during the method.

Each day, you are going to make an have an effect on via troubleshooting and resolving our shoppers’ problems. This troubleshooting runs the gamut, from serving to the buyer within the second and bringing their factor to answer, to diving deep into technical issues: diagnosing, resolving, and making programming adjustments and database changes. The perfect candidate will successfully be in contact answers to technical and non-technical customers.

This function is very best for somebody who enjoys quite a few each fast wins and complicated puzzles and is the use of their technical experience to empower others.

Duties:

● Buyer Strengthen: Reply to and unravel incoming technical toughen requests associated with DBase/FoxPro database, C++, MFC, vintage ASP, Visible Studio 6, IIS, Microsoft Get right of entry to, and MS Visible Elementary 6 packages.

● Programming and database changes: Diagnose and troubleshoot technical problems, figuring out root reasons and making the programming adjustments essential to carry to answer.

● Documentation: Create and care for complete technical documentation, together with troubleshooting guides and information base articles.

● Collaboration: Paintings carefully with the customer toughen staff to spot and unravel gadget problems.

We’re on the lookout for somebody who prospers on shopper delight and is construction a best-in-class toughen enjoy. Here’s what good fortune seems like via month 6 and past:

· Factor Solution: You’ll diagnose and troubleshoot complicated shopper problems independently. You constantly unravel tickets and make sure first-contact answer when imaginable.

· Prioritization: You’ll juggle more than one duties and successfully prioritize your workload. You know when a consumer factor is pressing and will successfully triage shopper requests in keeping with their have an effect on and severity. Your good fortune might be measured via your talent to fulfill shopper closing dates and backbone occasions.

· Possession: You are taking possession over your paintings and the good fortune of our shoppers and are proactive in figuring out and resolving problems.

· Supportive Teammate: You’re a unswerving teammate who fosters a collaborative atmosphere. You’re at all times prepared to assist a colleague and supply backup toughen when wanted. Your colleagues price you as an integral a part of a supportive staff.

{Qualifications}

● 3+ years of enjoy in offering technical toughen for legacy programs and packages.

● 3+ years’ enjoy with the next languages and equipment: C# and/or C++, Visible Studio

● 3+ years of offering technical toughen by way of telephone and/or e-mail

● Robust problem-solving and analytical abilities.

● Robust sense of urgency in responding to shopper questions and bringing them to answer

● Talent to successfully prioritize and organize more than one duties.

● Robust consideration to element and accuracy.

● Very good organizational and time-management abilities

Bonus Issues:

● Enjoy running with executive companies

● Enjoy with Javascript MFC, Visible Elementary 6