We’re searching for a Enhance Engineer who needs to make the arena a greater position, via their top-notch troubleshooting talents. This isn’t with regards to ultimate tickets, it’s about construction relationships, working out issues, and appearing our purchasers that we’ve were given their again.
Why paintings at Yoko Co?
- Do excellent, higher: We solely serve purchasers who make a favorable have an effect on at the international. That is your probability to construct issues that assist create a greater position for all people.
- 4-day paintings week and a number of vacations. Mondays are flex days, which means you’re loose to take them off in case you’re stuck up for your paintings. Plus, we’re closed for just about a complete week at Thanksgiving (November), and two weeks on the finish of the 12 months, plus a host of different days, too. Paintings-life steadiness FTW!
- Prime efficiency, no jerks. You’ll collaborate with excellent individuals who consider in doing nice paintings.
- Absolute best Position to Paintings (and that’s no longer simply our opinion). We’ve been named a Absolute best Position to Paintings via the Inc. 5000 and Washington Industry Magazine.
We price staff contributors who’re motivated via our undertaking and pushed to make a favorable have an effect on. When you have a zeal for excellence, a expansion mindset, and a dedication to collaboration, we’d love to listen to from you.
The Position
As a part of our technical reinforce staff, you’ll supply hands-on help, troubleshoot consumer requests, and make sure their internet sites run easily.
At the Tech Aspect:
Maximum of our tickets are WordPress-related, starting from easy fixes to complicated troubleshooting, so that you’ll wish to be skilled and ok with WordPress. You’ll want in an effort to learn and write code, and provide an explanation for technical problems in a transparent, approachable method. You’ll additionally assist out with WordPress webhosting and upkeep, protecting issues safe and up-to-date.
At the Human Aspect:
We take care of nice relationships with our purchasers—sensible, impactful folks doing significant paintings.
Whilst we use a ticketing machine for potency, we prioritize making each interplay really feel private and non-transactional. Each and every touchpoint is a chance to enhance why our purchasers selected us.
Whilst we use a ticketing machine for potency, we prioritize making each interplay really feel private and non-transactional. Each and every touchpoint is a chance to enhance why our purchasers selected us.
To come up with a greater thought of the forms of stuff you’ll come upon in this process, listed here are a couple of forms of issues lately treated via our reinforce staff:
- Lend a hand a consumer perceive why their safe content material isn’t available via the proper customers.
- Examine the relationship between WordPress and Sendgrid, to determine why transactional emails aren’t being delivered.
- Give a consumer recommendations on how they may higher optimize and layout the banner photographs they add to their web site.
- Determine why Google Analytics monitoring code simplest seems to be monitoring a fragment of website customers.
- Migrate an overly out of date WordPress website from any other webhosting supplier to our servers, run updates to get the plugins to the most recent model, and assist the customer replace their DNS information.
- Troubleshoot an SSO login factor that assists in keeping kicking customers out of the dashboard.
- Triage a malware notification, blank out the dangerous code, and harden the WordPress set up.
- Ship a screencast video educational to turn a consumer how you can create columns of their web page builder.
{Qualifications}:
- Sturdy wisdom of WordPress: topics, plugins, settings, and the way they paintings in combination.
- Talent to put in writing and edit HTML, CSS, JavaScript, and PHP within the context of WordPress.
- Familiarity with not unusual WordPress webhosting environments and configurations.
- No less than 5 years of complicated WordPress revel in.
- Superb communique and interpersonal talents, with a powerful skill to empathize.
- Fluent English for written and verbal communique.
What you get:
You’ll get a versatile agenda, limitless break day, a aggressive wage, a benefit percentage bonus (beginning on your 2d 12 months), the facility to paintings anywhere you wish to have, a private building price range, and all US federal vacations and a couple of weeks off on the finish of the 12 months to recharge. We’ll additionally offset all of your carbon footprint. When you’re in the USA, we additionally be offering medical insurance, incapacity and existence insurance coverage, and 401(okay) matching.
Extra about us:
We’re a bunch of people who find themselves hooked in to the paintings we do, the purchasers we serve, and bettering our craft. We additionally care about every different — we don’t suppose of each other as coworkers or workers, however as fellow people. From builders to designers, undertaking managers to strategists, we carry out the most efficient in every different.
We’ve been in trade for over a decade, our complete staff is far flung, we’ve been named a Absolute best Position to Paintings via the Inc. 5000 and the Washington Industry Magazine.
To use:
When you’re , fill out our software shape. (A real human from our staff seems to be at each submission. P.S. – We inspire you to incorporate a video message!)
We take candidates from far and wide the arena. Then again, you will have to be keen to paintings a agenda that overlaps with commonplace US trade hours.
