Far off Buyer Luck Specialist at Claromentis Ltd

About Claromentis

We are a well-established tool building corporate with a keenness for delighting shoppers, development stunning intranets and increasing our platform with cutting edge capability. Our core values are persistently enthusiastic about readability of conversation, tradition, high quality, innovation, and nurturing skill.

The root of Claromentis is our personnel. We imagine that supporting what is exclusive about folks and drawing on their other views and stories defines the best way we run our trade, our corporate tradition, and our personnel well-being. We repeatedly try to create a productive setting this is consultant of and conscious of other cultures and teams, the place everybody has an equivalent probability to be triumphant.

We are a remote-first staff, we are subsequently accepting candidates from anyplace in the United Kingdom & Europe (so long as it is inside 1-2 hours of GMT/BST), as you’ll be able to basically be operating with our shoppers on this area.

Key Obligations:

Onboarding and Coaching:

Act as a devoted onboarding touch in your buyer – Habits thorough onboarding processes for brand spanking new shoppers, serving to shoppers to fulfill their explicit necessities by way of an agreed release date, while surroundings expectancies and offering common updates.
Collaborate with inside and buyer technical groups to lend a hand with advanced problems.
Ship complete on-line coaching on our merchandise and lines, adapted to buyer wishes. You’ll be able to wish to grow to be knowledgeable at the ‘Claromentis’ virtual administrative center tool.
Organize toughen tickets and alter requests throughout the onboarding procedure.

Buyer Courting Control:

Function the principle level of touch for our top-tier shoppers.
Habits quarterly check-ins and supply ongoing toughen.
Establish alternatives for patrons to get probably the most get pleasure from present merchandise or services and products.
Acquire buyer comments and recommend for product enhancements.

Ongoing Make stronger and Troubleshooting:

Triage and get to the bottom of a mixture of toughen, trade or improve requests for mid and low-tier shoppers, escalating to different staff participants when important. Taking possession of those tickets to make sure we persistently supply a good buyer enjoy.

Analyse developments in toughen queries in an effort to shape the foundation of recent wisdom base articles, documentation, person guides and movies to deal with those not unusual queries proactively.

Necessities

Crucial Abilities:

A pleasant, outgoing way to customer support – the best candidate will probably be dedicated to Jstomer pride and making sure that each one Jstomer interplay is a good, attractive enjoy at Claromentis
Earlier enjoy in client-facing roles, keeping up and growing improbable relationships with purchasers
Reveal an enthusiasm for offering on-line coaching via Zoom calls or Webinars to our shoppers.
Sturdy verbal conversation abilities and a good phone method.
Fluent in English with very good written conversation abilities and be able to successfully keep up a correspondence to a numerous target market.
A prepared consideration to element and enjoy producing content material or documentation to a top usual is a should.
Comfy operating in a small staff setting.
A proactive and vigorous way to operating, being able to organize and take possession for buyer requests and onboarding initiatives independently making sure that each and every request is delivered by way of the groups they’re assigned to.
Revel in the use of on-line packages corresponding to Google Apps, Slack, Jira, Zoom.

Bonus issues for: