- Chameleon is SaaS for product groups to create in-product UX (modals, banners, launchers checklists, microsurveys and many others.) to pressure person engagement. Watch a brief demo right here.
- We’re a remote-first, Collection A, VC-backed startup with ~40 other people dispensed around the Americas and Europe. Be told extra about our group, corporate, and tradition right here. 💕
- We’re on the lookout for a Technical Reinforce Specialist with 2+ years enjoy in SaaS to make stronger the technical wishes of our consumers
- 🌎 Positioned within the Americas – in particular within the Pacific or Mountain timezone
- This function is customer-facing but additionally technical, so a just right working out of HTML and CSS is needed. JavaScript wisdom is most popular.
- Wage vary for this function is $60k – $100k USD yearly, in keeping with enjoy.
- We attempt to make our utility procedure other. We predict interviewing is not the most efficient or best means for both birthday celebration to evaluate have compatibility. As a substitute, our procedure is designed to judge paintings high quality, collaboration, and comments.
That is when our Technical Reinforce Consultants step in. As professional troubleshooters, they examine, discover, provide an explanation for, get to the bottom of, and, most significantly, win again agree with.
As a result of our product operates inside of our consumers’ programs, there’s a lot of technical sophistication beneath the hood. Reinforce Consultants continuously troubleshoot throughout the intricate connections between Chameleon and more than a few programs.
- Evaluation Tickets ☕
- Get started the day by means of checking for newly reported problems and ongoing circumstances. Prioritize those tickets to resolve if any are high-priority and wish an instantaneous investigation/reaction. Intercom, Slack, Trello
- Examine/Get to the bottom of problems 🔎
- As soon as they have got been prioritized, dive into tickets. Analyze the problems, troubleshoot, determine the reason, and be in contact the repair to visitor (or internally if wanted). This may increasingly imply logging into our consumers’ instrument to recreate the problem persistently.
- Pair with engineers on fast reaction fixes, malicious program answer or extra advanced problems that require a deeper dive. Tuple
- Use not unusual circumstances to replace our documentation as had to proactively assist with an identical questions going ahead. Chrome’s Developer gear, Slack
- Buyer Calls 💻
- On moderate, you’re going to have 1-2 calls in keeping with day to talk about problems in additional element with consumers and assist get to the bottom of or examine them in actual time. Zoom
- Documentation & Integrations 📝
- When you find yourself now not actively investigating a topic or speaking with a visitor, take some time to replace and toughen interior & customer-facing documentation. Supply proactive assist and workarounds on this documentation in keeping with tickets you labored on from the day. Intercom & Perception
- Take time to actively check out integrations and proactively be ready for questions on them when a visitor has them.
- Keep up-to-the-minute on new product adjustments, options and releases. Slack, Loom
- 2+ years operating in a technical customer-facing place
- 1+ years operating at a SaaS startup (<50 staff)
- Foundational wisdom of HTML, CSS, and JavaScript
- Revel in the use of the browser console and/or different debugging gear
- Want and willingness to develop extra technically
- Human-centric way and empathy with visitor’s frustrations, use circumstances, targets, and demanding situations
- You’ve gotten a completely functioning workstation and a quiet position to paintings (and take calls) with a high-speed web connection
- You might be situated within the Pacific Timezone or Mountain Timezone
- Be aware: if you’re situated in a distinct geo, we can’t believe you, in spite of any willingness to paintings inside of those hours
- Fluency (written and verbal) in English
💵 Wage vary for this function is $60k – $100k USD yearly, in keeping with enjoy and quantity of early-stage fairness. We benchmark in step with an identical level and sized corporations
💻 New M3 Macbook Air with 16GB ram to paintings with and funds for house workplace apparatus
🚀 High quality requirements, common comments, and alternatives that can assist you develop briefly
- We use Lattice for 1-1s, opinions, and comments to have readability and well-documented check-ins, so we’re all at the similar web page
💡 Paintings with one of the crucial perfect product folks on the earth as consumers
🌈 Chameleons are all other and uniquely gorgeous. They alter and don’t seem to be required to affiliate or determine with explicit labels. We welcome the danger to get to understand you now not simply your resume. We’re dedicated to construction a various and inclusive group of more than a few backgrounds, cultures, languages, studies, personal tastes, and personalities. That is what is helping us all develop and evolve.
