Flight builds remote-first buyer toughen groups for rising startups who put other people first. Via a mixture of crew staffing and session, we spouse with everybody from early-stage founders making their first toughen rent to established leaders scaling their groups to assist them run exceptional buyer enjoy methods.
We are on a undertaking to globalize get entry to to careers in buyer enjoy and advance a human-centered fashion that helps our neighborhood of purchasers, shoppers, and staff alike.
We’re in search of buyer toughen representatives who proportion our values of provider, inclusion, agree with, and cooperation and who’re serious about offering top-notch toughen to our purchasers and their shoppers.
What you can do
- Supply correct data to shoppers by means of the usage of documentation and quite a few virtual equipment and verbal exchange channels
- Resolution technical questions on more than one platforms, together with internet and cell apps, the usage of quite a few verbal exchange channels, reminiscent of e-mail, chat, and calls
- Grow to be knowledgeable in our purchasers product and shoppers by means of attending trainings, analysis, and documentation
- Paintings to fulfill and exceed productiveness and high quality objectives
- Proportion tips for buyer enjoy enhancements together with your crew and consumer
- Constitute Flight to our purchasers in a qualified and pleasant method
What we search for
- A service-oriented skilled with a power to offer an excellent enjoy to shoppers
- Superb verbal and written verbal exchange talents in English as demonstrated by means of a powerful rating on an English skillability check (further languages are a plus!)
- Skill to troubleshoot independently by means of processing and looking out thru massive quantities of data and documentation to seek out a solution
- Skill to temporarily be told new device equipment
- An arranged communicator who seeks to ship fast, exact responses
- Superb group and analytical talents
- Outstanding consideration to element
- An adaptable skilled, ok with alternate and the dynamic surroundings of a abruptly rising startup.
- A top stage of empathy and emotional intelligence
- A deferential and collaborative particular person
- An individual able to dealing with difficult scenarios with optimism and diligence
- A constant performer, with the disposition to unravel habitual problems whilst at all times maintaining a sort and pleasant demeanor
- Ready and keen to paintings full-time between the hours of seven:00 am – 1:00 am EST (Do not be disturbed—we may not ask you to paintings 18 hours an afternoon. We time table other people for 9 hour shifts with a 1 hour lunch and two 15-minute breaks inside of the ones hours)
- To be had to paintings Saturday or Sunday
What we provide
- A versatile, distant paintings surroundings
- International neighborhood of gifted teammates joined by means of a keenness for serving to others and dedication to supporting one any other’s good fortune
- Studying and construction methods so you’ll continue to grow your talents and occupation
- Early degree startup with a number of alternative for possession and affect
- Paid day off
Flight is an equivalent alternative employer who celebrates variety. We don’t discriminate at the foundation of race, colour, ancestry, faith, intercourse, nationwide beginning, sexual orientation, age, marital standing, incapacity, gender identification or Veteran standing.
