About Us and Why We’re Hiring

We’re YNAB (“why-nab”), a monetary training corporate with a cash control app. Our pleasant, versatile way for managing budget is helping other people everywhere the arena experience guilt-free spending and easy saving. For 20 years, other people were the use of YNAB after which telling their buddies what a distinction it has made of their lives. Take a look at our group on Fb, TikTok, or Reddit (truly!), or learn a few of our app opinions, and also you’ll see what we imply. We adore development one thing that has an enormous certain affect on other people’s lives, and we’ve an outstanding training ecosystem that incorporates reside categories, to not point out stellar reinforce (if we do say so ourselves!).

Talking of our superior Reinforce crew, come January (our busiest month!), we obtain hundreds of messages from skilled and new YNABers who need to have a just right begin to the brand new 12 months. So, we’re searching for tech-savvy, pleasant Seasonal Buyer Reinforce Experts to help in making that occur. It is a transient, part-time (23-29 hours a week paid at $20 USD in line with hour), far off place starting the week of October 28, 2024, and finishing through March 2025. There is a chance of being employed completely as a Reinforce Specialist on the finish of the transient duration.

We’ve one overarching requirement relating to becoming a member of our crew: our authentic Core Price Manifesto has to truly click on with you. In the event you’re nodding emphatically whilst studying it, you’ll almost certainly truly love it right here, and we will be able to’t wait to listen to from you!

Necessities (those are actual, exact necessities):

Willingness to make use of and be told YNAB
Very good written English
To be had to paintings:
- A complete of 23-29 hours a week, starting the week of October 28, 2024 and finishing through March 2025.
- Weekly hours cut up throughout 4-8 hour shifts for 4-5 days a week, together with operating a minimum of one Saturday or Sunday every week.
Have a competent computer or pc you’ll be able to use for YNAB paintings (a pill or Chromebook received’t slightly reduce it for one of the vital methods we use)
Even supposing we’re totally far off, we do have some location restrictions for this function—we will be able to simplest rent individuals who reside both:
- Within the U.S., in one of the most following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that isn’t the U.S. or the UK.

About Our Crew

We are living our Core Values each day at YNAB, and we imply it once we say we’re an equal-opportunity employer. We imagine {that a} range of backgrounds, skills, ideals, and stories is significant to our luck, and we’re keen about making a welcoming, supportive, and collaborative surroundings for all staff. All are inspired to use as we keep growing a wise, hard-working, and numerous crew that loves operating in combination to construct one thing that issues.

We additionally paintings truly not easy, in combination, to make operating at YNAB a great enjoy, and we’re (humbly) proud to have gained lots of Fortune’s “great spot to paintings” awards over the past a number of years, together with #1 two years in a row! We’ve a crew stuffed with in point of fact outstanding other people—the type you’ll be excited to paintings with. We’d like to inform you about a couple of of them!

Dela (she/her/hers) is our Reinforce onboarding chief and will probably be your supervisor all through your time at YNAB. She and a talented staff of running shoes and mavens will train, information, and reinforce you, making sure you’re feeling assured on a daily basis. You can have a variety of alternatives for questions, comments, birthday celebration, and amusing!

Your crew of fellow Seasonal Reinforce Experts will develop into your rapid buddies (critically, some earlier cohorts have 5-year-old within jokes). You can get to understand other people from around the globe and be told with them via collaboration.

The Reinforce crew will probably be your friends, and also you’ll have alternatives to each have amusing with and be told from them.

All of us can’t wait to satisfy and be told from you, too!

About You, Our New Seasonal Buyer Reinforce Specialist

You’re excited to be the face of YNAB as a member of our devoted Reinforce Crew.
You’re digitally fluent, which means that you’re relaxed finding out and navigating more than one methods directly, and making use of your interest to be told new techniques and troubleshoot technical problems.
You’re a assured and impartial self-manager. You already know your contributions affect the entire crew.
You’re curious and experience making an attempt belongings you haven’t performed sooner than. You’re humble in figuring out what you don’t but know and also you search assist when it’s wanted. You stay an open thoughts and invite comments. You aren’t afraid to invite questions.
Talking of questions, you do not thoughts answering the similar forms of questions from consumers time and again in a single shift. Every new buyer is an opportunity to decorate somebody else’s day!
You already know velocity of reaction is necessary. And, you steadiness velocity with accuracy and giving a personalised enjoy for every YNABer each and every time.
You’ve gotten a knack for swift transitions, switching between subjects with grace.
You exceed expectancies even if your resolution is not what the client used to be hoping for. You’ll be able to artfully mix directness and friendliness in a single sentence. You’ll be able to tactfully ship tough information and get a thank-you for it (you’re that just right!).
You’re keen on taking that one little further step past what’s anticipated. You’re ingenious in that means and experience delighting others.

An afternoon within the existence:

These days, you’re scheduled for a 5 hour shift. You already know that about 75% of your day will probably be invested in delighting consumers and about 25% will probably be invested in private enlargement and crew connection.

Prior to you bounce into what we name the “queue” to answer YNABers, you get started through checking for updates. Any bulletins or adjustments? Any candy emojis to put down in birthday celebration of a teammate’s luck?

If you’re stuck up, you shut Slack to attenuate distractions and head into the queue. You put your self to To be had and get routed conversations separately. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You answer with care to every one, otherwise you cross it alongside to mavens. When a query is sophisticated or you’re feeling not sure, you recognize a an expert crew is there to reinforce you, so that you simply ask for assist when you want it!

As you’re employed within the queue, you drink quite a lot of water and take breaks. After your first stretch destroy, you start to see replies from other people you wrote to previous to your shift. You chat reside with them and wrap up conversations with open problems. As you pass, you get a variety of thank you from YNABers whose lives you’re impacting for the simpler.

Out of doors of the queue, you analysis our wisdom base and advertising web site to stage up your finding out. You speak about what you came upon all through an impromptu hangout with teammates. And, you percentage issues that made you smile just lately (like that cat meme that’s going round, or an image of your exact cat, Mr. Dwayne ‘The Rock’ Johnson).

These days you even have your weekly one-on-one assembly together with your supervisor. You hop on a video name along with her and will’t wait to discuss that new interest you’re exploring. After catching up, you take a look at in in your targets, get training on difficult conversations, and plan for the following week in combination.

Prior to you comprehend it, your paintings day is over. You assert good-bye on your crew in Slack, alternate your Slack standing, and perform a little fast making plans for day after today. Happy, you shut your computer and transfer directly to experience the remainder of your day.

Easy methods to Practice

Practice right here through 11:59pm PT on Sunday, September 22, 2024. It is a company closing date.
Right here’s an summary of what you’ll wish to come with to your utility:
- A resume. In the event you don’t have an up to date formal resume, that’s positive! A casual evaluation of your paintings historical past and training is all we’re searching for.
- Solutions to a couple of factual questions that may assist us perceive your time table personal tastes.
- In spite of everything, solutions to 4 questions that may assist us get to understand you. Please write like a human! We need to get to understand you, no longer pay attention how smartly you’ll be able to lay down company lingo—we’re a much less formal bunch. Display us via your writing the way you’ll be in contact if truth be told to connect to YNABers.

A couple of ultimate notes:

Although we comprehend it’s commonplace in some spaces, please don’t percentage a headshot anyplace to your utility fabrics.
You’ll be able to at all times get started your utility, after which click on the “Save utility for later” hyperlink on the backside to—you guessed it—end it up later. (Notice: that hyperlink will have an expiration date! Test your e-mail for more info if you select this selection.)
Our function is to make the recruitment and hiring procedure as obtainable as imaginable. If we will be able to can help you with an accessibility want, e-mail us at lodging@ynab.com and point out within the matter line that you simply’re making use of for the Seasonal Reinforce Specialist function. (Please word that we will be able to simplest reply to messages associated with lodging at this e-mail.)
In spite of everything, please click on right here for an overview of what this hiring procedure will seem like. It’s rigorous, however we additionally pay attention that it’s amusing (in point of fact!).