In regards to the Position
We’re searching for customer-centric people to provider our market with empathy and judgment. You personal your visitor’s problems and give you the best possible answers and repair through transferring as rapid as imaginable. You cross from your method to verify the client is looked after. You showcase the perfect requirements of purchaser provider and are the client’s first level of touch. You’re a drawback solver and solution-driven. You suppose in your ft, take initiative, and know when to escalate eventualities. You’re employed independently and thrive in fast paced environments.Â
Our visitor base is simply inside of the US at the moment, however provider to the nurses and offices who use our market is 24/7.
Day-to-Day Duties
- Reply promptly to visitor inquiries by means of telephone, chat, and e mail, offering efficient answers.
- Collaborate with other departments to deal with and unravel visitor issues.
- Examine, analysis, and unravel visitor problems successfully.
- Deal with tough and disappointed shoppers with professionalism and courtesy.
- Observe and observe up on all visitor requests in a well timed means.
- Set up and prioritize more than one duties successfully.
- Ship remarkable customer support in each interplay.
- Availability to paintings on weekends is needed.
What Units You Aside
You might be fast and suppose in your ft. You be in contact obviously and are comfortable with dealing with tough eventualities and shoppers, at all times responding with empathy. You are surely curious and take initiative to unravel issues whilst you see them.
Why paintings at CBH?
- Be a part of a fast paced startup unicorn making an enormous distinction within the lives of tens of 1000’s of shoppers.
- Earn a living from home with occasional alternatives to fulfill your coworkers, together with some touring from world wide, in-person.
- Private {and professional} construction alternatives. In case you are curious about creating a specific talent or finding out extra a couple of explicit a part of the industry, we will provide the alternative to be informed
Machine Necessities (NO CHROMEBOOKS, NO LINUX OS)
- Minimal 20Mbps stressed out web connection
- CPU: minimal quad-core CPU (Intel Core i5 eighth Gen or upper / AMD Ryzen 5 2000 collection or upper)
- RAM: minimal 16GB or upper
- Boot Pressure: the usage of SSD
- Stressed out headset
- Quiet operating atmosphere
- Stable energy and web
We perform 24/7 and paintings on a rotating roster, together with weekends.Â
To use:
