Buyer Luck Guide
Do you additionally want comments used to be extra significant at paintings?
Giving and receiving comments can also be daunting, however we consider giving useful comments is a superpower that any one can be told.
Our SAAS platform, Small Enhancements, is helping corporations international, like DuoLingo, Trivago, and Zapier, embody a tradition of comments and expansion that permits them to do so and make small enhancements aimed toward non-public and occupation building.
We are a passionate and pleasant crew of 15 other folks, basically founded in Berlin, with some colleagues running remotely in the USA. You’ll be told extra on our About Us web page.
Who we’re in search of:
People who find themselves hooked in to construction significant long-term relationships with our consumers and cross above and past to spouse with consumers, worrying deeply about their good fortune with our software. The perfect candidate has revel in enticing with consumers in any respect ranges to broaden agree with and mutual figuring out.
Candidates are extremely adaptable and self-starters who search for techniques to toughen their paintings. They’re pleased with possibility and uncertainty and are at ease running with crew individuals from other cultures and backgrounds in numerous time zones and nations.
Who we are no longer in search of:
Individuals who focal point on exhausting promoting or are in search of a commission-based position. We are not a standard gross sales group. We consider in partnering and handing over long-term good fortune to our consumers, no longer ultimate offers in any respect prices.
Applicants who would really like a strict paintings procedure and are uncomfortable with uncertainty. We take dangers and inspire all crew individuals to toughen our techniques of running via studying and building and leveraging trade very best practices.
On this position, an ordinary day looks as if:
- Supply a session name for pre-qualified corporations to find if they are the precise have compatibility.
- Onboard new consumers to get arrange with their accounts and roll it out to their crew. Stay in shut touch all the way through this era and achieve out proactively.
- Proactively achieve out to consumers you might be an account proprietor to interact in renewal and upsell alternatives.
- Establish alternatives for purchasers to change into Comments Heroes (Buyer Advocates)
- Use our equipment like Vitally, Hubspot, Intercom, and corporate Slack channels to keep up a correspondence along with your crew and consumers and observe buyer information.
Who you can be running with:
- You’ll be able to paintings intently with our US Head of Buyer Luck, Lindsay Sanders, to broaden accounts and develop industry from our US marketplace.
- Our crew works remotely, however we meet in particular person at least one time per thirty days within the Austin space, and our closing corporate go back and forth used to be to Amsterdam.
- Our crew in Berlin, Germany, works in cross-functional groups, and you can have the ability to enroll in those initiatives to construct your occupation profile in expansion and retention, running and connecting remotely.
Your revel in
- A minimum of 2–3 years revel in in gross sales, account control, buyer good fortune, or HR.
- Sturdy conversation talents, being able to construct rapport with purchasers and crew individuals.
- Demonstrated talent to paintings in a fast paced surroundings, prioritizing duties and managing more than one initiatives concurrently.
- A plus in case you have B2B or HR Tech revel in.
Wage and Perks
- We’re providing between $60-70k in annual wage relying on revel in and {qualifications}
- Scientific, imaginative and prescient, and dental well being protection
- 21 days of paid holiday within the first 12 months, expanding with tenure and 10 public vacations
- A $500 price range to arrange your house place of job
- An annual $1,200 wellness price range
- An annual $3,500 studying and building price range
- A hybrid running surroundings with per 30 days meetups in or across the Austin space
Why you can love running at Small Enhancements:
Right here are some things our CS Director, Lindsay, loves about running right here (She joined the crew in December 2019).
Autonomy and collaboration are extremely valued at Small Enhancements. We aren’t only a crew however a close-knit neighborhood that values each and every different’s enter. I admire the liberty to take possession of my paintings whilst participating intently with my colleagues. Whether or not running on particular person initiatives or dealing with demanding situations in combination, the spirit of collaboration is all the time provide. As an example, in response to comments from the corporate, we are running in squads to toughen cross-functional collaboration to paintings towards our targets.
Steady studying and expansion are probably the most very best issues about running at Small Enhancements. Right here, we’re inspired to stretch ourselves, tackle new demanding situations, and increase our talent set. Via workshops, coaching periods, or just studying from my friends, there’s all the time a chance to develop and broaden professionally.
Comments and innovation are a part of our tradition. We’re continuously running to toughen, and giving/receiving comments is one thing we follow ceaselessly. As an example, we not too long ago took the MasterClass for Radical Candor with Kim Scott as an organization. I admire that I will brazenly percentage my concepts and views, figuring out they are going to be met thoughtfully. Being a part of a crew that values transparency, conversation, and steady growth is amazingly rewarding.
Right here are some things your fellow Buyer Luck Guide, Alec, loves about running right here (He joined the crew in July 2024).
This crew lives by way of its values! I’m favored for my particular person skills and data. Regardless of being surrounded by way of extraordinarily clever other folks from whom I be told on a daily basis, I believe that my comments and enter are simply as treasured.
You are going to be unfastened to recommend for organizational enhancements and leap concepts off your friends. Your concepts are extraordinarily treasured to this crew (despite the fact that the ones concepts are in part carried out, grew to become down, or are the root for even higher concepts from one in every of your a professional and useful teammates). You’ll have compatibility in splendidly should you carry a spirit of innovation.
You are going to be given abundant alternatives to tackle cross-collaborative initiatives that passion you, are aimed toward your own expansion, or replicate your specific talent set. You’ll additionally say no to initiatives or additional duties that may stretch your bandwidth too skinny or aren’t of passion to you so to carry your complete focal point to the initiatives that may permit you to make the very best have an effect on.
Each corporate says they prioritize work-life steadiness, however that is the actual deal.
To use:
