[Hiring] Buyer Make stronger @Contra

Who We Are And What We Do:

Contra is revolutionizing the sector of labor. Contra supplies firms with an industry-leading, all-in-one platform to control and scale their versatile personnel.

In a global the place paintings is turning into extra versatile and assignment founded, Contra is main the best way in making the sector’s platform for project-based and versatile paintings. Our platform provides the entire vital gear for hiring, onboarding, managing, and paying versatile ability. Contra has raised over $44M from most sensible VC’s together with NEA, Bizarre Ventures and Cowboy Ventures.

Why Sign up for Contra’s Adventure?

Contra isn’t simply every other HR instrument. Contra is construction a brand new form of platform for the way forward for paintings. As each other folks and corporations glance to undertake extra versatile operating kinds and ability methods, we’re main the best way, with a community of over 500k freelancers and 15k purchasers who rely on Contra to paintings in combination and collaborate, 100% commission-free.

About You:

As Buyer Make stronger at Contra, you’ll be able to be devoted to responding to messages from our freelancers and purchasers, keeping up our give a boost to operations to stay our platform working easily. You’ll be able to paintings on boosting key metrics, refining consumer interactions, and above all — ensuring each consumer has a perfect revel in.

Tasks:

• Supply world-class give a boost to through taking possession on consumer problems each at the freelancer and shopper facet – operating carefully with the engineering, product and different groups to deal with and unravel consumer problems temporarily.
• Grow to be a Contra product skilled – that specialize in consumer workflows, integrations, and platform capability.
• Paintings with a way of urgency and temporarily determine root reason for problems and make sure SLAs/turnaround occasions are met.
• Counsel procedure enhancements and introduce very best practices for operations.
• Supply common insights and comments on assignment standing, achievements, and spaces wanting development.
• Stay our wisdom base up to date, refine, and optimize lend a hand content material, making sure it helps consumer self-service and automatic gear’ effectiveness.
• Strengthen the potency of purchaser give a boost to operations, that specialize in lowering reaction and backbone occasions.
• Often analyze efficiency metrics and processes to spot alternatives for additional development and automation.

Necessities:

• 2-3+ years of give a boost to revel in.
• Enjoy troubleshooting technical problems
• Robust conversation and interpersonal talents, being able to construct and deal with relationships with key stakeholders.
• Very good problem-solving talents and the facility to assume strategically.
• Conversant in Looker or an identical instrument
• Preferably positioned close to Toronto, Canada.

General Comp:

Contra provides aggressive pay, scalable advantages, and perks.

• $70,000 CAD
• Well being + dental advantages
• We give you a pc to your get started date

Interview Procedure

1. Intro Name with Recruiting Crew (15-20 mins)
2. Interview with Head of Operations (45 mins)
3. Paid Case Learn about **+ Presentation to Head of Operations + Head of Group (45 mins)
4. Interview with CEO & Co-Founder (half-hour)

Contra is an equivalent alternative employer, dedicated to range and inclusion. We don’t discriminate in response to race, faith, colour, nationwide starting place, gender, sexual orientation, age, marital standing, veteran standing, or incapacity standing.

Notice: Contra communicates with candidates via @contra.com domain names simplest. We by no means ask for cash from possible workers. For the most recent task postings, talk over with Contra Careers.