Far flung Weekend & In a single day On Responsibility Concierge at Cranky Concierge

At Cranky Concierge, we attempt to be probably the most helpful and worry-free journey carrier to be had for all vacationers. We use our awesome business wisdom to e book journey, observe for problems, and interfere when issues move incorrect.

We specialise in offering air journey help to folks at quite a lot of issues of their travels. The Concierge’s number one accountability is to assist folks if one thing is going incorrect throughout the hours that the flight making plans workplace is closed, however will even overlap with workplace hours firstly or finish of the day.

Shift Timings

We’re in search of anyone to hide the next shifts regularly:

Saturdays – 7 or 8 pm to three am Jap Time

Sundays – 7 or 8 pm to three am Jap Time

It might be an advantage if you must additionally quilt:

Thursdays – 7 or 8 pm to three am Jap Time

Whilst the shifts indexed above could be your common shifts, there could be alternatives to pick out up further shifts in step with operational wishes and to supply quilt for different crew individuals.

For this position, we would like anyone serving to stranded vacationers get the place they wish to move. You need to like coping with folks and figuring out what they want, despite the fact that they are not fully certain. You must be excellent at being to be had at night time (or most likely residing in Europe, Asia, or Africa). If you do not love all of this, it isn’t the proper are compatible.

Wage vary: $14-$16/hour

Activity Obligations

Concierges are on accountability to respond to any pressing questions and assist vacationers who’re caught in a single day. E mail and make contact with techniques are programmed to alert if there is a downside, however different notifications would possibly are available in.
Some pressing questions would possibly require a easy reaction or replace (corresponding to a slight prolong and not using a affect on plans). Others would possibly contain discovering new flight choices for cancellations and ignored connections. This may increasingly incessantly be executed within the Sabre GDS.
To be had to respond to pressing telephone calls and supply assist if wanted (on occasion, the ones calls to the pressing line are not all that pressing!).
Get ready and ship flight updates.
Help with duties corresponding to processing refunds, submitting for repayment, and different pre- and post-travel duties as wanted.
When wanted and workload allows, the concierge will help with journey making plans, together with however now not restricted to looking for and reserving air journey, inns, automotive leases, and transfers. This may increasingly principally be executed by way of electronic mail however might also entail telephone calls.

If this seems like the type of factor you love to do, then stay studying!

Abilities You Will have to Possess (and Different Stuff)

Reliability is significant. Should be to be had and ready to help inside of 10 mins of any alert notification.
Should have excellent wisdom of airline networks and choices so that you can in finding alternates briefly for stranded shoppers.
Wisdom of Sabre or different GDS/ARS is most well-liked however now not required.
Accuracy and velocity are crucial. Timing is the whole thing in terms of this position.
Commonplace sense talent to assist shoppers higher perceive what they want or must need is needed.
Ready to paintings with little supervision. There are occasions you’ll be the one individual on. You received’t ever be totally on an island, as there’ll all the time be anyone you’ll succeed in out to, which leads us to…
By no means be too proud. If you do not know the solution, then be prepared to invite others for assist.
Should be capable to roll with the punches and handle a peaceful demeanor. The customer could also be wired and offended; you’ll’t be.
Background assessments can be required – the task comes to dealing with delicate shopper knowledge.
Location does not subject to do the task, however you should be eligible to paintings in the USA. Desire can be given to these in California, Colorado, Georgia, Idaho, Nevada, New York, North Carolina, South Carolina, Tennessee, Texas, and Florida.

All paintings is completed remotely so just remember to have a at ease position to paintings. Paintings can be executed to your laptop (Home windows or IOS), and also you should have dependable web and a smartphone (Android or iPhone). Communique with shoppers and airways is a mixture of electronic mail and make contact with, so that you should have a quiet paintings surroundings.

We will’t rigidity sufficient how vital consideration to element is, so please make sure you come with your favourite airline for your software.