Time zones: GMT (UTC +0), CET (UTC +1), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)
Necessities:We’re running laborious to guide through instance and want to rent individuals who can get going briefly, are all in favour of studying new issues and are comfy running in a converting atmosphere. If you already know your self in any of the necessities, we might love to listen to from you. Please add your CV in a PDF structure in order that we will simply learn it or ship this to [email protected].Â
- You’ve no less than 1 12 months of enjoy in a support-based atmosphere or you are a Graduate.
- Revel in with Zendesk is wonderful.
- Prime skillability in English is needed, being able to discuss French thought to be a bonus.
- You’re employed neatly with construction to your day and are motivated through hitting and exceeding goals.
- You’re in a position to paintings in shift patterns, and you have got a high-speed web connection and a quiet, comfy workspace.
- You’re resilient and will cope neatly with tough scenarios.
- Relaxed running within the grownup area of interest house, can assume in your toes, and use your initiative in ambiguous scenarios.
- You’re dependable, vigorous and in a position to prioritize successfully and notice stumbling blocks as demanding situations and also you revel in complicated problem-solving.
- Skill to multitask, prioritize, and organize time successfully in a hard function and also you relish the speculation of self-learning and private construction.
Duties
As your enjoy grows, you’re going to think extra duties throughout the crew. We are in search of other folks keen to put money into the function and the crew. You’ll have common socials and crew conferences, being a part of an inclusive tradition. You’ll have a catch-up together with your supervisor weekly and a efficiency overview every year, the place we’ll monitor your development on our QA framework.
- Keeping up a favorable, empathetic, {and professional} perspective towards consumers and associates always.
- Responding promptly to customer-related inquiries and moderation duties.
- Be in contact with customers throughout more than one platforms and channels.
- Acknowledging and resolving visitor court cases and escalating the place suitable.
- Take possession of your self-learning to be sure you deal with a excessive stage of product wisdom and competency.
- Recording and documenting visitor interactions, transactions, feedback, and court cases as it should be and successfully.
